Genesis Call Center, LLC · 14 hours ago
Inbound Call Agent – Entry Level Customer Service
Farragut, TN
Full-time
Onsite
Entry Level
$10/hr - $14/hr
1+ years expGenesis Call Center, LLC is a veteran-owned company that provides customer support for well-known brands across various industries. They are seeking an Inbound Call Agent to handle inbound calls, emails, and chats, ensuring customer satisfaction and accurate service delivery.
Customer ServiceTechnical SupportTelecommunications
No H1B
Responsibilities
Answer and resolve inbound calls, emails, or chats with empathy and accuracy
Research accounts, process orders, returns, payments, and plan changes
Dispatch service providers (e.g., roadside assistance) and give real-time status updates
Follow scripts and quality guidelines while adapting to each customer’s needs
Document every interaction in the CRM and safeguard customer data
Offer additional products or services that add genuine value
Meet individual and team targets for quality, productivity, and attendance
Qualification
Required
Authorized to work in the United States; live in an eligible state
High-school diploma or GED and 1+ year recent customer-service or call-center experience
Typing 30 WPM with 95% accuracy; confident using multiple web-based systems
Clear, professional English communication (Spanish or other language a plus)
Calm problem-solver who stays patient and positive under pressure
Preferred
One weekend day preferred
Benefits
Paid time off beginning day one
Medical, dental, vision, and telehealth options (≥ 30 hrs/week)
Wellness resources and Employee Assistance Program
Ongoing coaching, paid certifications, and fast-track promotion paths
Supportive culture led by military veterans
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
Genesis Call Center, LLC
Genesis is a veteran-led, U.S.-based virtual call center delivering secure, scalable customer support solutions to enterprise and government clients.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase