RWJBarnabas Health · 13 hours ago
Application Analyst I
West Orange, NJ
Full-time
Hybrid
New Grad, Entry Level
$83K/yr - $117K/yr
0+ years expRWJBarnabas Health is a premier health care destination providing patient-centered, high-quality academic medicine. The Application Analyst I is responsible for supporting the design and build of designated applications, focusing on workflows, system configurations, and operational support, while also assisting end users and coordinating support activities.
DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation
Responsibilities
The Application Analyst I is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Application Analyst I is responsible for the following:
Executing Application Design and Build:
Designing and building functionality within ServiceNow HAM Pro, including asset models, lifecycles, workflows, and UI configurations
Utilizes external resources and ServiceNow best practices to guide configuration and solution development
Performing a thorough review of foundational data (e.g., model categories, asset states) and operational requests to ensure accuracy and alignment with asset lifecycle workflows
Participating in unit, application, and integrated testing for implementation, upgrade, and HAM Pro enhancement system functionality
Building data fields, forms, templates, and customer-defined functionality as required for HAM Pro
Reviewing the proposed training content alongside ITAM and ServiceNow teams to ensure alignment with current functionality
Following build standards and maintaining synchronization between environments in collaboration with the ServiceNow Platform team
Working with ITAM Operations and other stakeholders to optimize the design and performance of HAM Pro capabilities and asset-related workflows
Application Support:
Providing go-live support to end users and stakeholders during initial deployment and enhancement of HAM Pro features
Delivering on-call support for HAM Pro throughout go-live and post-go-live stabilization
Representing the HAM Pro application in cross-functional workgroups (e.g., ITAM governance, CMDB alignment, procurement and inventory discussions)
Supporting ongoing documentation of all system modifications, enhancements, and updates for HAM Pro
Documentation and Communication:
Maintaining clear and consistent ticket communication with requesters; ensuring incident, catalog, and enhancement tickets are documented accurately and closed with detailed resolution notes
Proactively contacting users as needed to communicate ticket status or resolve outstanding requests
Logging decisions, issues, and risks related to HAM Pro design and implementation in designated tracking tools
Supporting application governance processes, including contributing to business cases and analysis for system decisions
Maintaining version control over workflows, decision logs, and risk registers related to HAM Pro configurations
Monitoring and escalating issues or roadblocks as appropriate
Communicating with senior analysts and leadership to determine the appropriate escalation paths
Project Management:
Recommending opportunities for process improvement in IT asset management operations and ServiceNow HAM Pro usage
Assisting in the development of future state documentation, including workflows and asset lifecycle definitions
Following standard processes for issue identification, tracking, resolution, and closure throughout projects
Adhering to change control procedures when implementing any modifications or enhancements to HAM Pro
Developing and executing test scripts for new HAM Pro functionality, version upgrades, and system changes
Qualification
Required
Bachelor's degree or equivalent years of relevant work experience
2 or more years of relevant work experience
0-2 years relevant experience in a health care setting
Demonstrated interest in supporting the development and build of the application
Able to perform with supervision
Obtaining applicable certification is an expectation of the role as applicable; 0-2 years preferred experience
Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable
For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid
Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
Learning: the ability and willingness to learn new software and systems
Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
Preferred
Knowledge and work experience with healthcare clinical (or financial systems)
Knowledge of current clinical (or financial) system workflows and processes
Benefits
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Company
RWJBarnabas Health
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, caring for more than 5 million people annually.
10001+ employees
H1B Sponsorship
RWJBarnabas Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.23MKey Investors
New Jersey Food Security Initiative
2024-07-02Grant· $0.23M
Leadership Team
Anthony Cava
President and CEO
Jordan Ruch
Chief Technology Officer
Recent News
2025-04-29
2025-04-14
Company data provided by crunchbase