Voxie · 1 week ago
Senior Customer Onboarding Consultant - Enterprise
United States
Full-time
Remote
Senior Level
5+ years expVoxie is a leading conversational texting and automation platform that enables brands to personalize the text messaging experience for their customers at scale. As a Senior Customer Onboarding Consultant - Enterprise, you will serve as the strategic implementation partner for Voxie's largest franchise and multi-location enterprise brands, managing the complete implementation lifecycle and ensuring successful launches.
AdvertisingArtificial Intelligence (AI)Machine LearningMarketingMessaging
Responsibilities
Lead complex enterprise franchise implementations from kickoff to go-live, managing multi-location rollouts, franchise stakeholder dynamics, and clear project governance with defined deliverables and accountability
Build trust with franchise executives, franchisees/owners and their staff through professional presence and consistent follow-through
Create comprehensive documentation of franchise workflows and technical requirements that educate users and scale across franchise systems
Coordinate across Engineering, Product, Sales, and Customer Success teams to manage franchise-specific integrations, POS systems, and third-party vendor requirements
Translate customer goals and sales agreements into actionable SMS strategies aligned to franchise brand guidelines while maintaining compliance
Design SMS customer journeys - Develop message cadences, campaign copy, audience segmentation and automation workflows for franchise use cases (acquisition, retention, promotions, loyalty, reminders)
Balance franchisor requirements with franchisee execution - Create SMS strategies that maintain corporate brand consistency while enabling local franchisee customization
Define success metrics and optimization plans - Establish KPIs tied to business goals (revenue, engagement, visits, repeat purchases) and provide data-driven optimization recommendations
Ensure regulatory compliance and best practices - Build compliance requirements (TCPA, CTIA) into SMS strategies and educate clients on consent management, opt-outs, and messaging best practices
Qualification
Required
5+ years in consultative onboarding or implementation roles supporting enterprise franchise brands or multi-location organizations (300+ locations)
3+ years working with marketing technology or digital communication tools for enterprise brands in a customer-facing capacity
Proven track record managing executive relationships with franchise leadership and presenting to C-suite audiences
Experience managing complex, multi-month implementations across distributed franchise networks
Expert project management with experience managing multiple concurrent enterprise franchise implementations
Strong technical aptitude for API integrations, franchise POS systems, compliance requirements, and multi-location data flows
Exceptional written and verbal communication - you write clear, professional emails and lead confident client meetings
Preferred
Bonus: Experience at an early-stage or high-growth SaaS company
Company
Voxie
Voxie is a conversational AI text marketing company helping businesses connect with and learn from their customers to drive more revenue.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$21.94MKey Investors
Noro-Moseley Partners
2022-04-27Series Unknown· $15.24M
2021-01-07Series A· $6.7M
Leadership Team
Arianna Lunsford
Strategic Partnerships Manager
Emily Richter
Strategic Partnerships Executive
Recent News
Seattle TechFlash
2025-04-16
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