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Spectrum · 15 hours ago

Customer Service Representative | Offline Support

Riverview, FL

Full-time

Onsite

Entry Level

1+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. They are seeking an Offline Customer Support Specialist to complete offline tasks that support Customer Operations and enhance the customer experience.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Identifying, analyzing, and correcting errors on customer accounts within multiple systems

Owning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experience

Completing offline and back office support tasks, such as customer mailings or call logs

Interacting with customers and coworkers to ensure accuracy of information and requests

Representing a Fortune 100 company and being part of a supportive team

Contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports

Qualification

Customer service experienceCable industry knowledgeMS OfficeData entryBilingual EnglishBilingual SpanishMulti-taskingOrganizedResourcefulResilientEffective communicationTime managementProblem-solvingDetail-orientedAdaptableTeam player

Required

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Education: High school diploma or equivalent

Schedule: A flexible work schedule may be required

Language: Ability to read, write, speak and understand English

Preferred

Experience: 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience

Knowledge of: Cable industry products and services, cable billing systems (CSG/ICOMS)

Technical Skills: MS Office, computer savvy, data entry

Skills: Effective communication, multi-tasking, time management, problem-solving

Abilities: Organized, detail-oriented, adaptable, resourceful, team player, resilient

Language: Bilingual (English and Spanish)

Benefits

Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees