Shell Federal Credit Union ยท 23 hours ago
Technology Support
Deer Park - Deer Park, TX 77536
Full-time
Onsite
Entry, Mid Level
2+ years expShell Federal Credit Union is seeking a Technology Support I to provide advanced technology support for their infrastructure. The role involves desktop support, hardware and software maintenance, and ensuring compliance with regulations.
Finance
No H1B
Responsibilities
Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions
Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act
Required to attend annual training sessions as instructed or scheduled
Perform job duties and responsibilities in compliance to SFCU policies, procedures, philosophy, and standards of performance
Provide complex/advanced desktop support and problem resolution for all data processing equipment and software applications throughout the Credit Union
Complete installation, implementation, deployment, support and maintenance of new hardware, software, and cloud-based technologies for end users
Use image deployment technology to push out PC and laptop images
Deploy and manage corporate cell phones and laptops leveraging MDM technology
Ensure proper security is managed and maintained on all corporate devices
Manage Microsoft and network technologies across LAN and WAN, to include network printers, DNS, DHCP, Users, M365 administration and AD permissions
Provide support for branch issues and branch runs, while minimizing travel time and downtime for end users by optimal use of current toolsets
Work with vendors or internal staff during installations, upgrades, or hardware performance issues
Use ticketing system to maintain front end user network and equipment remains in working order
Ensure SLAs are constantly being met and treat our internal customers as our top priority
Research new trending technologies for possible implementation, upgrades, and deployment
Participate in on-call rotation as needed which can include nights and weekends
Performs additional duties as assigned
Qualification
Required
Two to five years of similar or related experience preferred
A college degree or completion of a specialized course of study at a business or trade school preferred, or more than four years in work related experience
A+ or Network+ Certification preferred
Knowledge of credit union products and services
Welcoming and helpful demeanor
Possess the desire to accept additional responsibilities within branch operations
Possess well-developed communication skills using tact and persuasiveness to reach an objective and maintain goodwill
Possess a highly positive, member-service oriented attitude and the ability to anticipate member needs and initiate assistance beyond duties assigned
Advanced computer skills
Accuracy with numbers and attention to detail are needed
High-level knowledge of Microsoft end user products including Windows 10/11 and M365 solutions
Entry to mid-level knowledge of telephony environment and products, such as cell phones, desktop IP phones
Must possess professional verbal and written communication skills
Position requires participation in on-call rotations as needed or assigned
Position will at times require participation in after-hours or weekend work
Must be prepared to participate in Disaster Recovery, Business Continuity, or Incident Response scenarios
Ability to multitask in a fast-paced environment
Ability to handle workloads during emergencies or stressful time-sensitive situations
Ability to work in open concept workspace/environment
While performing the duties of this job, the employee is regularly required to bend and stand
May at times be able to lift, carry and/or move up to 15 pounds
Company
Shell Federal Credit Union
Shell Federal Credit Union is a member owned and operated cooperative serving Harris County.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kristi Garner
EVP/CFO
Chris Martinez
MAC Operations Manager
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