The Revolution Hotel ยท 17 hours ago
Guest Service Representative
Boston, MA, 02116, US
Full-time
Onsite
New Grad, Entry LevelThe Revolution Hotel is part of Olympia Hospitality, a values-driven organization dedicated to creating a supportive and fun environment for its employees. The Guest Service Representative is responsible for maximizing revenue by providing excellent customer service, handling reservations, and ensuring a smooth guest experience from check-in to check-out.
Hospitality
Responsibilities
Greet guests upon arrival and ensure a smooth check-in process
Provide information about the hotel's amenities, services, and local attractions
Respond promptly to guest inquiries via phone, email, or in person
Handle reservations, cancellations, and modifications accurately and efficiently
Process payments and maintain accurate records of guest transactions
Address guest concerns and resolve issues promptly to ensure satisfaction
Coordinate with other departments to fulfill guest requests and preferences
Maintain a clean and organized front desk area
Assist with luggage handling and transportation arrangements as needed
Uphold company policies and procedures to ensure the safety and security of guests and their belongings
Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy
Provide exceptional customer service to enhance the overall guest experience
Keep abreast of developments in the hospitality industry and participate in training programs as required
Qualification
Required
Provide high-level customer service
Communicate effectively with guests and team members
Follow instructions
Ability to learn quickly
Pay attention to detail
Maintain composure when working under pressure
Demonstrates very good phone skills
Preferred
Prior customer service experience
High school diploma and/or equivalent work experience
Benefits
Health Coverage That Works for You
Secure Your Future
Peace of Mind
Time for You
Additional Support
Perks
Company
The Revolution Hotel
Breaking the norm is our norm and it starts when you walk through our doors.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase