LanceSoft, Inc. · 5 months ago
Customer Support Representative-III
United States
Full-time, Contract
Remote
Entry, Mid Level
$20/hr - $20/hr
2+ years expLanceSoft, Inc. is a company seeking a Customer Support Representative-III to join their team. This role focuses on Live Operations, ensuring successful deliveries and providing exceptional service experiences for customers. Responsibilities include proactive communication with delivery drivers, problem-solving, and developing expertise in the company's product and processes.
Information Technology
Responsibilities
You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 100% delivery rate
This role is focused on Live Operations and will include proactive outbounds to our delivery drivers to drive exceptional quality
To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning
You’ll be a strategic problem solver and become a subject matter expert in all things related to our new product
You will be the first line of defense, ensuring that DoorDash provides an exceptional service experience by setting upfront expectations or working through solutions when something goes wrong
Proactively reach out to dashers to set clear order expectations and instructions Spearhead & execute workflows that ensure we meet exceptional SLAs Identify trends & communicate findings to the broader teams to improve our processes Develop a deep expertise in our product, processes, systems, tools Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
Qualification
Required
You have a Bachelor's degree or equivalent amount of work experience
You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
You are a highly-motivated individual that can work independently
You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
You can speak fluent English and have above average technical fluency (typing speed of 40 WPM)
You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone
You are above average in technological fluency - and are especially comfortable with Google Sheets
You are conversationally proficient in English
Preferred
Familiarity with G-Suite, Slack, Atlassian, Salesforce
Previous experience in grocery & convenience
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase