CSM Corporation · 1 week ago
Sales Manager | Residence Inn by Marriott Milwaukee Downtown
Milwaukee, WI
Full-time
Onsite
Entry, Mid Level
2+ years expCSM Corporation is seeking a Sales Manager for the Residence Inn Milwaukee. This role is responsible for generating new business, maintaining client relationships, and optimizing revenue through effective sales strategies and market analysis.
Commercial Real EstateProperty ManagementReal Estate
Responsibilities
Accountable for achieving business revenue goals in Rooms, Food and Beverage and auxiliary revenues thru established goals
Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships
Responsible for selling/coordinating/detailing meeting space and food and beverage service at applicable hotels
Develop and deliver account strategy relating to overall hotel performance
Responsible for effectively managing Rooms and Catering revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability thru active Rooms and Catering Yield processes
Works on pricing and mix of business
Has understanding of market fluctuations and trends
Responsible for utilizing sales tools/systems to accurately identify, forecast and communicate sales data
Ensures integrity of sales data by documenting information in CI/TY on a daily basis
Utilizes sales tools such as Hoteligence®, reader boards and other market intelligence to drive business
Responsible for client satisfaction by ensuring the clients’ needs and concerns are responded to in a courteous and timely manner
Ensures effective communication of client needs from sales to appropriate operational departments
Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals
Utilizes available resources and adheres to CSM training policies
Ensures all company, brand, and department specific training requirements are met
Implements training philosophies and processes
Responsible for effective self/workload management
Demonstrates clear written and verbal communication skills
Promotes collaboration and positive, professional work environment
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
Adheres to all CSM Standard Operating Procedures
Ensures a clean and safe work environment to maintain standards per CSM, brand, local, state and federal regulations
Follows all CSM procedures for guest/associate incidents
Knowledgeable of hotel emergency procedures
Qualification
Required
High school diploma or GED required
2+ years of sales experience required, in a full service hotel of comparable market or rate position
Must be detail oriented
Ability to communicate well with all levels within and outside the organization
Ability to problem-solve with employees and guests
Ability to manage multiple priorities in a fast-paced environment
Must have a valid driver license
Ability to lift, push, and pull up to 20 pounds on an occasional basis
Preferred
College degree or equivalent experience preferred
Benefits
Medical, dental and vision insurance plans
Company-paid life insurance and short term disability coverage
Company-paid long term disability coverage for eligible employees
401(k) plan with company match
Tuition reimbursement
Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
Time-off
Scholarship program
Generous hotel discounts
Company
CSM Corporation
Founded in 1976, CSM Corporation grew out of entrepreneur Gary Holmes’ first real estate asset purchase at the age of 14.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda Oelker
Sr. HR Business Partner
Andy Rysdahl, SHRM-SCP
Area Human Resources Business Partner
Recent News
2025-09-12
2022-08-26
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