Madison Square Garden Sports Corp. · 15 hours ago
Coordinator Premium Service
New York City, NY
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $60K/yr
0+ years expMadison Square Garden Sports Corp. (MSG Sports) is a leading professional sports company, and they are seeking a Coordinator Premium Service. The role involves providing day-to-day support, customer service, and event planning for suite license and single event rental customers, ensuring best-in-class service and collaboration with various internal departments.
Sports
Responsibilities
Ensure best-in-class service for a designated number of dedicated accounts, with functions including contract generation, processing payment, distributing tickets, inputting catering orders, facilitating in-suite branding and day-of-event tasks
Maintain knowledge of various catering menus, special request and venue operations procedures; inform clients and ensure they adhere to firm deadlines and guidelines
Support Premium Account Managers in renewal efforts by providing support documentation and usage analysis
Collect outstanding receivables and communicate 'at risk' receivables prior to events occurring
Provide requested document support to clients including credit card receipts and copies of invoices
Coordinate with internal MSG departments including sales divisions, arena catering staff, building operations, finance and box office when necessary to ensure all client needs are communicated, implemented and resolved in a timely manner
Collaborate with arena catering and creative teams to produce seasonal menus
Communicate upsell opportunities to clients including single event rental suites, additional passes, menu items, merchandise and other experiential add-ons
Maintain accurate records of all client activities including phone calls, meetings, issue resolution and in-suite visits within Salesforce system
Additional projects to support experiences, events and operations
Qualification
Required
0-2+ years' experience in high-end client service environment, preferably in a sports or entertainment field
Demonstrate a positive coachable attitude, warm, approachable demeanor and excellence in maintaining positive client relationships
Teamwork mentality
Proactive, strong interpersonal, organizational and multitasking skills
Strong written and verbal communication skills
Ability to manage overlapping event schedules, activities and functions as well as address and solve problems
Ability to operate specific catering, accounting, ticketing and database management systems
Ability to follow detailed processes with meticulous attention to detail and manage deadlines
Knowledge of Outlook and Microsoft Office required
Flexibility to work nights, weekends and holidays as needed
Preferred
Archtics and Salesforce experience
Benefits
Upskilling employees’ talents and strengths
Robust set of tools and resources to help employees understand their interests and purpose
Growth and longevity for our employees are top priorities here.
Company
Madison Square Garden Sports Corp.
Madison Square Garden Sports Corp. features some of the most recognized teams in professional sports.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jen McDonald
Vice President, Global Partnerships
Aaron Taylor
Global Partnerships - Coordinator, Account Management
Recent News
2026-01-09
2025-12-24
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