24 Seven Talent · 1 week ago
Fraud Prevention Specialist
United States
Full-time
Remote
New Grad, Entry Level24 Seven Talent is seeking a Fraud Prevention Specialist to support eCommerce operations by resolving seller-related issues and identifying potential fraud. The role involves managing escalated cases, monitoring case volume, and implementing process improvements to enhance operational efficiency.
Human ResourcesRecruiting
No H1B
Responsibilities
Resolve seller issues across multiple systems and communication channels, ensuring timely and accurate support for marketplace sellers
Manage escalated cases by acting as a subject matter expert, advising sellers on required actions, researching seller history, and determining appropriate resolution paths
Monitor and manage case volume to ensure investigations are completed efficiently and resolutions are clearly communicated
Identify fraud trends, risk indicators, and recurring issue types, escalating concerns to leadership, training, quality, or other appropriate teams as needed
Collect, validate, and analyze screening data to identify trends and insights; compare findings against current processes and industry best practices to support continuous improvement
Develop, document, and implement process improvements by collaborating with managers, peers, and cross-functional partners
Track progress and outcomes, proactively identifying opportunities for operational and personal performance improvement
Remain open to coaching and constructive feedback related to performance, business practices, and manager evaluations
Demonstrate and promote compliance with company policies, procedures, and ethical standards by modeling best practices, supporting action plans, and assisting leadership with addressing compliance or integrity issues
Participate in and support team initiatives by sharing knowledge, prioritizing business needs, coordinating work assignments, and providing feedback to ensure quality standards and timelines are met
Qualification
Required
MUST BE FLUENT IN SPANISH & ENGLISH
Strong computer proficiency with the ability to quickly learn and navigate multiple systems
Excellent analytical and problem-solving skills with strong attention to detail
Ability to recognize patterns, trends, and risk signals related to fraud or seller behavior
Strong written and verbal communication skills with the ability to explain complex issues clearly
Ability to manage multiple priorities in a fast-paced, high-volume environment
Collaborative mindset with a commitment to continuous improvement and ethical business practices
Bilingual in Spanish is a must
Must be located in and authorized to work in the USA - FULLY REMOTE
Company
24 Seven Talent
24 Seven partners with companies to get marketing, creative, and digital work done by providing the right talent, innovation, and insights.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Morgan Stanley Asia
2016-10-06Private Equity
Leadership Team
Celeste Gudas
Chairwoman, Founder
Recent News
2025-11-13
2025-10-10
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