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AT&T · 1 day ago

Sr Specialist Network Technology Support

Alpharetta, GA

Full-time

Onsite

Mid, Senior Level

$86K/yr - $128K/yr

2+ years exp

AT&T is a leading communications and technology company that connects the world. They are seeking a Sr Specialist Network Technology Support to provide technical support, manage incidents, and ensure the reliability of their network technologies through monitoring, troubleshooting, and collaboration with various teams.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

No H1B

Responsibilities

Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues

Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring

Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes

Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers

Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports

May require extended work hours, including evening shifts, late nights, weekends, and holidays in support of 24x7x365 environment

Qualification

CCNA CertificationNetwork TroubleshootingNetwork MonitoringConfiguration ManagementTechnical DocumentationCustomer InteractionCollaborationProblem Solving