TEKsystems · 2 days ago
Bilingual Spanish Customer Service Agent
Houston, TX
Contract
Onsite
New Grad, Entry Level
$24/hr - $24/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Bilingual Spanish Customer Service Agent. The primary responsibility of this role is to deliver exceptional service to Medicare Advantage members by addressing their inquiries and advocating for their needs while ensuring compliance with operational procedures.
Information Technology
Responsibilities
Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support
Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members’ needs while collaborating with internal teams to ensure full resolution
Embody a customer-first mindset by actively listening to needs, de-escalating concerns, and providing personalized, compassionate support
Use our internal systems and tools confidently to access member information while keeping your focus on the human connection behind every interaction
Contribute to a culture of continuous improvement by documenting interactions and sharing feedback trends to improve both processes and experiences
Adhere to all operational procedures and regulatory requirements to ensure compliance and protect member information
Qualification
Required
Bilingual, Spanish
Empathy
Customer support
Customer service
Help desk support
Outbound support
Technical support
Call center experience
Customer service oriented
Customer service skills
Inbound Memory Care experience
Hospice experience
Oncology experience
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase