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Sprig · 16 hours ago

Enterprise Customer Success Manager

San Francisco, CA

Full-time

Hybrid

Senior Level

$170K/yr - $200K/yr

7+ years exp

Sprig is building the AI-native successor to legacy survey tools, and they are seeking an Enterprise Customer Success Manager to partner with leading enterprise companies. This role involves driving measurable impact, helping customers achieve their business goals, and managing the end-to-end customer lifecycle for high-value enterprise accounts.

Artificial Intelligence (AI)Big DataProduct ResearchSoftware

Responsibilities

Own post-sale growth for enterprise customers , focusing on expansion through strategic success planning, multi-threading, and proactive commercial alignment

Uncover and activate upsell/cross-sell opportunities by analyzing product usage, identifying adoption gaps, and mapping Sprig’s value to broader business objectives

Drive executive engagement and cross-functional advocacy to ensure Sprig is seen as a strategic partner, not just a research tool

Lead onboarding and enablement with an expansion lens , ensuring early value realization and adoption across multiple teams

Partner with Sales to convert success into revenue , supporting proposal development, champion training, and QBRs that set the stage for growth

Qualification

Enterprise customer successStrategic consultingRevenue growthProject executionCross-functional collaborationExecutive presenceStakeholder alignmentCustomer engagement

Required

7+ years driving revenue growth through enterprise customer success, strategic consulting, and analytics, with deep experience managing Fortune 500 and global enterprise accounts

Proven track record of owning high-value books of business, consistently delivering on retention, upsell, and cross-sell targets across multi-stakeholder enterprise relationships

Strong program leadership and project execution skills, enabling scalable customer engagement models and revenue expansion through complex stakeholder alignment

Expert in uncovering and activating expansion opportunities, from usage-based growth to multi-product adoption, driving both ACV and LTV uplift

Executive presence and influence, with experience presenting business value and product strategy to C-suite and senior decision-makers across GTM, Product, and Finance functions

Fluent in cross-functional collaboration, working hand-in-hand with Sales, Product, and Revenue Operations to translate customer insights into commercial outcomes

Willing to travel up to 25% for in-person executive alignment, customer QBRs, and enterprise growth planning