U.S. Bank · 14 hours ago
Business Ops Analyst
Naperville, IL
Full-time
Hybrid
Mid Level
$76K/yr - $89K/yr
4+ years expU.S. Bank is on a journey to help customers and businesses make smarter financial decisions. The Business Ops Analyst will support Large Market Accounts by providing technical expertise in analytics and reporting, managing software applications, and driving process improvement initiatives.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Provide technical assistance/expertise within the customer support team
Responsible for understanding the business needs of customers to help identify issues, focus on root cause analysis and propose solutions for resolution
Foster collaborative, cross-functional, creative environment within Business Analyst Group
Continuous improvement projects to reduce manual/inefficient processes
Analyze financial metrics to determine opportunities for continuous/process improvement
Participate in all phases of the development lifecycle; including requirements gathering, building, testing, client approval, implementation and documentation
Manage system applications and process including file research, data content issues, EDI on-boarding, etc
Training of internal and external parties on processes and applications
Maintain and distribute customer dashboards
Report on Key Performance Indicators (KPI’s) – manage to objectives and targets set by AM
Process analysis and improvement – Review exception rates and suggest business rule changes
Special projects as assigned
Execute ad-hoc report requests through reporting tool (Cognos)
Communication with customer contacts and internal team members
Qualification
Required
Bachelor's degree, or equivalent work experience
Typically four or more years of related experience
Preferred
Supply Chain or Financial/Freight Payment experience a plus
Strong technical skills, including experience working with software applications
Proficient in Microsoft Excel, Access, PowerPoint and Word
Data reporting and analysis experience
Experience with large databases a plus
Proven problem solving, root cause analysis and solution design skills
Strong written/verbal communication and interpersonal skills
Demonstrates composure and professionalism in high-pressure situations
Excellent organization and prioritization abilities
Self-starter and flexible
Works well in team environment
Proven customer service skills
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Daniel Crozier
Senior Vice President Operations
Recent News
2025-12-24
2025-12-17
Company data provided by crunchbase