Xylem · 3 hours ago
Engineer Technician
Plymouth, MN
Full-time
Onsite
New Grad, Entry Level
0+ years expXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. The Engineer Technician role involves providing technical support to customers regarding Hemodialysis Medical Water Systems, resolving inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills.
Professional ServicesSporting GoodsTravel
Responsibilities
Utilizing problem solving skills
Provide direction to customers (internal and external) via phone, email and digital tools to resolve customer inquiries and complaints on Hemodialysis Medical Water Systems
Research customer issues using appropriate and approved resources to provide timely resolutions
Escalate customer priority issues as needed
Utilize intercompany resources including Field Service, Engineering, Customer Care and Quality Management
Document customer product inquiries and complaints into the Quality Management system
Enter Customer Return Material Authorizations and arrange replacement material orders with Customer Care utilizing CRM system
Ability to manage multiple customer calls and efficiently meet customer’s needs thru good time management (Prioritization) and organization
Qualification
Required
Apprentice level education or 7 + years of working experience substitute degree
0-5 years' experience in a technical support environment
Support On-Call rotation for afterhours technical support
Fluent with current MS 365 apps
Complete equipment specific technical trainings within first 6 months
Superior Critical Thinking and problem solving skills
Superior communication and listening skills, including good EQ skills to manage stressed customers
Preferred
2 year associate degree preferred and or/working on BS/BA degree
Bilingual in Spanish is preferred
Dialysis clinic experience is a plus
Benefits
Paid Volunteer Program
Xylem Watermark
Inclusion and belonging
Employee Resource Groups (ERG)
Company
Xylem
Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges.
10001+ employees
H1B Sponsorship
Xylem has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Bill Grogan
Senior Vice President and Chief Financial Officer
Matt Latino
VP, Finance and Segment CFO Americas, Applied Water Systems and Measurement & Control Solutions
Recent News
globallegalchronicle.com
2025-10-07
2025-10-03
2025-10-02
Company data provided by crunchbase