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Fifth Third Bank · 14 hours ago

Newline Commercial Business Analyst II

Cincinnati, OH

Full-time

Onsite

Entry, Mid Level

$54K/yr - $112K/yr

2+ years exp

Fifth Third Bank is dedicated to connecting great people to great opportunities in the banking sector. The Commercial Business Analyst II role focuses on payment processing and involves designing processes, training teams, and collaborating with stakeholders to enhance operational efficiency and customer experience.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage

Responsibilities

Possess solid knowledge of the Commercial business line including strategy, business plans, products, processes and revenue streams

Serve as a subject matter expert for payment processing, including ACH, wire transfers, and instant payments, with a focus on API-based solutions

Design and document clear, user-friendly, and efficient procedures, workflows, SOPs, and training materials for payment flows, ensuring compliance, accuracy, and scalability

Train team members on processes, tools, and reporting techniques to improve operational efficiency

Review, research, and provide information and solutions for payment-related inquiries

Create and maintain operational reporting to identify trends, monitor volumes, and recommend product enhancements

Collaborate with line of business, operations, and technology teams to define requirements and deliver innovative processes and solutions

Identify opportunities for continuous improvement with an emphasis on automation, risk control, and customer experience

Assist in project planning, work assignments, and target dates; manage special projects and produce insightful reporting

Manage special projects as assigned

Qualification

Payment processingACH systemsWire transfersAPI integrationsOperational reportingProcess designProject managementAnalytical skillsTraining skillsWindows software proficiencyCommunication skillsPresentation skills

Required

Bachelor's degree with an emphasis on MIS, Finance, Business, or equivalent combination of education and experience

Minimum 2-4 years of experience in Banking, Systems or Operations; project management experience preferred

Strong understanding of ACH, wire, and instant payment systems; familiarity with API integrations

Knowledge of payment network rules, operational process, and technical communication protocols

Proficiency in Windows based software programs (Outlook, Word, Excel, PowerPoint, Visio)

Excellent analytical skills, written and oral communication skills, and presentation skills

Ability to design processes, write procedures, and train teams effectively

Preferred

Project management experience preferred

Benefits

Comprehensive benefits

Differentiated compensation offerings

Company

Fifth Third Bank

Glassdoor3.7

Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.

Founded in 1858

Cincinnati, Ohio, USA

10001+ employees