Audio Video Engineer / Conference Room Technology Analyst jobs in United States
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Lumen Solutions Group Inc. ยท 2 months ago

Audio Video Engineer / Conference Room Technology Analyst

positionWashington, DC
timeFull-time
remoteOnsite
seniorityMid Level
money$65/hr - $73/hr

Lumen Solutions Group Inc. is seeking a skilled Conference Room Technology Analyst to support and enhance their audio-visual infrastructure across conference and situation rooms. The role involves hands-on implementation, troubleshooting, and ongoing support of AV solutions, focusing on systems like Microsoft Teams Rooms and PolyCom.

Information Technology & Services
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Growth Opportunities

Responsibilities

Implement and commission AV solutions in conference and situation rooms
Provide operational support and troubleshooting for Microsoft Teams Rooms, Surface Hub, PolyCom, Crestron, Biamp, and Zoom technologies
Manage AV-related tickets and tasks using ServiceNow
Coordinate with vendors for installation, maintenance, and upgrades of AV equipment
Apply ITIL principles in incident and asset management processes
Maintain documentation for AV setups, configurations, and support procedures
Support integration and optimization of collaboration tools (Teams, Zoom)
Assist in project coordination for AV deployments and refreshes

Qualification

AV technologiesMicrosoft Teams RoomsCTS CertificationServiceNowVendor managementITIL principlesTroubleshooting skillsCommunication skills

Required

Demonstrated technical experience in AV and conference room technologies
Hands-on experience with Microsoft Surface Hub, PolyCom, Teams Rooms, Crestron, Biamp, and Zoom Rooms
CTS Certification (strict requirement)
Familiarity with ServiceNow for ticketing and asset tracking
Strong troubleshooting and problem-solving skills
Experience in vendor management and AV project coordination
Understanding of ITIL principles and their application in AV environments
Excellent oral and written communication skills

Preferred

Additional AV vendor certifications
Experience with AV system integrations and legacy conference room technologies
Knowledge of network and infrastructure components related to AV systems

Company

Lumen Solutions Group Inc.

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Lumen Solutions Inc., is a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Virginia, USA.
dateFounded in 2010
location
Parkland, FL, US
people-size51-200 employees
web-link
http://www.lumensolutions.com

Funding

Current Stage
Growth Stage

Leadership Team

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Charanjiv Gadh
Chief Executive Officer
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Company data provided by crunchbase