Lumen Solutions Group Inc. ยท 2 months ago
Audio Video Engineer / Conference Room Technology Analyst
Lumen Solutions Group Inc. is seeking a skilled Conference Room Technology Analyst to support and enhance their audio-visual infrastructure across conference and situation rooms. The role involves hands-on implementation, troubleshooting, and ongoing support of AV solutions, focusing on systems like Microsoft Teams Rooms and PolyCom.
Information Technology & Services
Responsibilities
Implement and commission AV solutions in conference and situation rooms
Provide operational support and troubleshooting for Microsoft Teams Rooms, Surface Hub, PolyCom, Crestron, Biamp, and Zoom technologies
Manage AV-related tickets and tasks using ServiceNow
Coordinate with vendors for installation, maintenance, and upgrades of AV equipment
Apply ITIL principles in incident and asset management processes
Maintain documentation for AV setups, configurations, and support procedures
Support integration and optimization of collaboration tools (Teams, Zoom)
Assist in project coordination for AV deployments and refreshes
Qualification
Required
Demonstrated technical experience in AV and conference room technologies
Hands-on experience with Microsoft Surface Hub, PolyCom, Teams Rooms, Crestron, Biamp, and Zoom Rooms
CTS Certification (strict requirement)
Familiarity with ServiceNow for ticketing and asset tracking
Strong troubleshooting and problem-solving skills
Experience in vendor management and AV project coordination
Understanding of ITIL principles and their application in AV environments
Excellent oral and written communication skills
Preferred
Additional AV vendor certifications
Experience with AV system integrations and legacy conference room technologies
Knowledge of network and infrastructure components related to AV systems