Customer Success Manager jobs in United States
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TEKsystems · 21 hours ago

Customer Success Manager

positionKnoxville, TN
timeFull-time
remoteOnsite
seniorityEntry, Mid, Senior Level
money$50K/yr - $72K/yr

TEKsystems is a leading provider of business and technology services, and they are seeking a Customer Success Manager to expand their team. This role focuses on building strong relationships with customers, assisting with renewals, and identifying opportunities for additional services.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Serve as the main point of contact for customers
Build and maintain relationships through calls, email, and occasional meetings
Assist with renewals and identify opportunities for additional services
Troubleshoot basic issues and coordinate resolutions
Level 3: Engage with executive stakeholders and manage strategic accounts

Qualification

Customer service skillsCommunication skillsCall center experienceBasic technical knowledgeProblem-solving skillsCRM tools familiarityCustomer Success experienceAccount Management experience

Required

Previous call center experience
Strong customer service and communication skills
Ability to troubleshoot and solve problems
Basic technical knowledge (routers vs. switches, network basics)
Level 3: Ability to interact with leadership and understand business cycles

Preferred

Previous Customer Success or Account Management experience
Familiarity with CRM tools

Benefits

Potential for bonus and that's based solely on renewals
Likely increase in a couple weeks
Get .16% of renewal price with cap at 50k per renewal
Strong suspicion there will be growth targets/bonuses as well

Company

TEKsystems

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Glassdoor3.9
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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
dateFounded in 1994
location
Hanover, Maryland, USA
people-size10001+ employees
web-link
http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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