Zencon Group Inc. · 1 month ago
CRM Solution Architect AI Enablement
Princeton, NJ (Hybrid), NJ
Full-time
Hybrid
Senior LevelZencon Group Inc. is seeking a senior technology leader for the CRM Solution Architect – AI Enablement role. This position focuses on designing and delivering AI-driven CRM architectures that enhance customer engagement and optimize field productivity through advanced analytics and machine learning integration.
AnalyticsConsultingInformation Technology
Responsibilities
Leads the definition and evolution of the AI-enabled CRM architecture, integrating Veeva Vault CRM/Vault Suite with advanced data, analytics, and AI services to transform the field experience
Designs solutions that leverage AI for next-best-action recommendations, call planning optimization, sentiment and engagement analysis, and predictive insights
Embeds AI and automation into CRM workflows to simplify tasks, reduce administrative burden, and allow field teams to focus on high-value customer interactions
Works with data science teams to operationalize AI/ML models within CRM, ensuring models deliver actionable insights to sales, medical, and marketing users
Qualification
Required
Senior technology leader responsible for designing, delivering, and evolving AI-driven CRM and commercial architectures
Leads the integration of artificial intelligence, machine learning, and advanced analytics into the Veeva Vault CRM/Vault Suite ecosystem
Ensures that AI capabilities enhance every aspect of the commercial technology landscape
Combines deep technical expertise, industry knowledge, and visionary thinking
Drives innovation that directly improves field productivity, optimizes HCP engagement, and increases overall customer impact
Leads the definition and evolution of the AI-enabled CRM architecture
Designs solutions that leverage AI for next-best-action recommendations, call planning optimization, sentiment and engagement analysis, and predictive insights
Embeds AI and automation into CRM workflows to simplify tasks and reduce administrative burden
Works with data science teams to operationalize AI/ML models within CRM
Company
Zencon Group Inc.
ZENCON GROUP: Empowering Digital Transformation, Service Excellence & Workforce Innovation Zencon Group is a global IT consulting firm and certified Microsoft Partner delivering high-performance digital solutions that help organizations modernize operations, elevate customer and citizen experiences, and scale with confidence.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase