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Kansas Department of Health and Environment · 22 hours ago

Customer Success Representative

Shawnee County, KS

Full-time

Onsite

Entry Level

$17.78/hr - $17.78/hr

2+ years exp

The Kansas Department of Health and Environment is seeking a Customer Success Representative to join their team in Topeka. The role involves answering complex telephone calls for the Office of Vital Statistics and providing assistance with certified copy requests while ensuring compliance with state regulations and procedures.

AssociationFinanceHealth CareWaste Management

No H1B

Responsibilities

Ask appropriate questions in order to direct calls to the proper unit and/or person within Vital Statistics

Responds to inquiries concerning requests for certified copies that have been previously made to this office by utilizing the audit trail and interpreting data recorded to determine if a transaction has been received and what action has been taken by this office

Make the decision to issue replacement copies

Give detailed instructions for the priority mail services and the use of the credit card billing service

Places calls to applicants to clarify eligibility to receive requested record(s)

Determines when it is necessary to advise the applicant of the need to provide additional documentation and what type (additional ID, legal document, authorization releases, etc.) in order for this office to release the record

Maintain a detailed knowledge of Vital Statistics state statutes, regulations, rules, procedures, and office policies governing certificate issuance

Responsible for the intake and accuracy of mailed in applications

Proofreads each received request to ensure proper coding

Responsibility of deciding what documentation is acceptable to properly finish each request

Responsible for deciding if the included funds are correct or if more funds are needed

Decide if all parts of the request are included, if not this position will contact each customer and indicate to the customer what documentation is needed to correctly complete the order

Qualification

Customer service experienceOral communicationWritten communicationExperience handling customersMail room experienceAttention to detailConfidential informationProofreadingWordExcelPowerPointAccess

Required

High School, GED

Valid Driver's License - Incumbent is required to have and maintain a valid driver's license when operating a state vehicle, a private vehicle, or a rental vehicle for the benefit of the State

Two years of experience in general office, clerical and administrative support work. Education may be substituted for experience as determined relevant by the agency