Bomnin Automotive · 2 days ago
Sales BDC (Business Development Center) Agent
Miami, FL
Full-time
Onsite
New Grad, Entry LevelBomnin Automotive Group is seeking a Sales BDC Agent to connect with potential customers and facilitate the sales process. The role involves responding to inquiries, setting appointments, and ensuring a positive customer experience to drive sales and contribute to the dealership's success.
AutomotiveLocal BusinessRetail
Responsibilities
Inquiry Handling: Respond promptly and professionally to customer inquiries via phone, email, and chat, providing information and assistance as needed
Appointment Setting: Schedule appointments for customers interested in visiting the dealership for vehicle purchase or test drives
Lead Management: Manage and nurture leads through follow-up communications, ensuring a high level of engagement and interest
Customer Engagement: Establish rapport with potential customers, understand their needs, and guide them through the sales process
Data Entry: Accurately enter customer information and interactions into the CRM (Customer Relationship Management) system
Communication: Maintain clear and effective communication with the Sales BDC Manager, sales team, and other departments to coordinate customer visits and ensure a seamless customer experience
Customer Satisfaction: Strive to exceed customer expectations and provide a positive impression of the dealership
Sales Support: Provide support to the sales team by assisting in customer appointment scheduling and other related tasks
Qualification
Required
Effective communication skills
Customer service skills
Ability to respond promptly and professionally to inquiries via phone, email, and chat
Experience in appointment setting
Lead management skills
Ability to establish rapport with potential customers
Data entry skills
Experience with CRM systems
Ability to maintain clear and effective communication with team members
Commitment to exceeding customer expectations
Company
Bomnin Automotive
Bomnin Automotive (Bomnin Chevrolet Dadeland, Bomnin Chevrolet West Kendall, Bomnin Cadillac Chevrolet Homestead, Bomnin Chevrolet Manassas, Bomnin Chevrolet Cadillac Buick GMC Nanuet, Bomnin Volvo Cars Dadeland, Bomnin Mitsubishi and Bomnin Chrysler Dodge Jeep, RAM, Alfa Romeo and Fiat).
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marianne Bomnin
Chief Risk Officer (CRO)
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