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DHL · 3 days ago

COG Program Manager

Erlanger, KY

Full-time

Onsite

Senior Level

5+ years exp

DHL is the world’s leading delivery and logistics company, dedicated to empowering its employees and fostering a positive workplace culture. The COG Program Manager will support global COG Teams by developing customer and operational solutions, engaging stakeholders to resolve issues, and overseeing project progress.

Courier ServiceDelivery ServiceLocal BusinessLogisticsSupply Chain Management

Responsibilities

Coordinate customer solutions and retention to achieve FOCUS goals

Develop systematic approaches for high-quality services

Research and recommend improvements for productivity, efficiency, and cost savings

Resolve customer requirements and issues by identifying root causes and collaborating with stakeholders

Engage stakeholders in resolving issues impacting customer service quality

Provide guidance and training to business process improvement professionals

Oversee project completion and progress monitoring

Utilize digitalization tools to support data analysis and research for identifying opportunities and making informed recommendations

Qualification

DHL Network OperationsAnalytical skillsProblem-solving skillsBusiness acumenCommunication skillsCustomer-oriented mindsetPlanningOrganizationCross-cultural competencyDecision-making competenciesNegotiation abilities