Advanced Computer Technologies, LLC ยท 1 day ago
Senior Network Engineer
Advanced Computer Technologies, LLC is seeking a Senior Network Engineer to ensure the reliability, security, and optimal performance of the organization's technology infrastructure. The role involves collaborating with IT leadership, providing expert technical support, and executing various systems administration and IT security tasks.
Responsibilities
Work collaboratively with IT leadership to monitor, maintain, and test technology infrastructure to ensure reliability and functionality
Lead the technical design, planning, and implementation of systems, including performance tuning and recovery procedures
Provide advanced support for endpoint systems, software, and related technologies, including troubleshooting, installation, inventory management, and testing
Deliver outstanding customer service to end users by resolving technical issues promptly, courteously, and effectively
Serve as a subject matter expert in SharePoint Online, supporting its deployment, administration, and optimization for business needs
Implement and maintain IT projects, such as server, virtual machine, network switches, firewalls, access points, and printer deployments/management
Diagnose and replace failed infrastructure hardware, and create standard images for servers and client devices to streamline deployment
Oversee asset inventory management, ensuring IT device records are accurate and up to date
Liaise with internal and external stakeholders to facilitate the completion of IT projects
Perform systems administration tasks, including equipment setup, file restoration testing, backup creation and monitoring, and Microsoft 365 administration
Execute vulnerability remediation, monitor network devices, perform configuration backups, apply firmware upgrades, and implement endpoint and network security measures
Apply system updates, patches, and configuration changes as necessary
Recommend and implement productivity enhancements and best practices for IT security
Deploy hardware and software as requested, and maintain comprehensive documentation for procedures and helpdesk tickets
Independently prioritize tasks in alignment with organizational objectives
Manage Active Directory accounts, permissions, access requests, and password resets
Serve as the primary backup to the Senior IT Director for essential systems
Monitor Office 365, EDR (Endpoint Detection and Response), and Entra ID for security issues, investigate incidents, and conduct root cause analysis
Support disaster recovery and business continuity planning, testing, and implementation
Assist with internal compliance initiatives and change management procedures
Log infrastructure-related tasks and gather user feedback to drive continuous improvement
Analyze the technology stack for potential enhancements and monitor wired and wireless network infrastructure
Provide technical support for desktop hardware and software, including troubleshooting, remote and in-person assistance, and helpdesk management
Coordinate IT inventory purchases and support conference room equipment
Oversee onboarding and offboarding processes for IT systems
Qualification
Required
Bachelor's degree in an IT-related field or equivalent industry experience
Professional certifications such as Microsoft 365 Administration, Network+/CCNA or equivalent, Linux+/LPIC-1, Security+ or equivalent
Demonstrated expertise in SharePoint Online administration and support
Proven track record of excellent customer service in a technical support environment
Proficiency with hardware including desktops, laptops, servers, NAS/SAN, printers, switches, firewalls, mobile devices, DVRs, projectors, time clocks, and wireless access points
Experience with applications such as Office 365, Adobe Acrobat, Active Directory/DNS/DHCP, remote management tools, VPN, helpdesk software, endpoint protection, backup applications, VOIP, WSUS, patch management software, Dropbox, and Box
Familiarity with operating systems, including Windows 10/11, Server 2016/2019/2022, Synology DSM, and Ubuntu Linux
Knowledge of virtualization platforms, disaster recovery, and business continuity
Effective written and verbal communication skills
Strong prioritization, project management, and problem-solving abilities
Experience with NIST 800-53 controls, vulnerability remediation, AWS, and SonicWall
Company
Advanced Computer Technologies, LLC
Since 1999, Advanced Computer Technologies (ACT) has been the go-to IT services provider in New Jersey, powering some of the most resilient and profitable small and mid-sized businesses.