Hyatt · 1 day ago
Assistant Sales Manager - Closer
Escondido, CA
Full-time
Onsite
Entry, Mid Level
$25/hr - $25/hr
2+ years expHyatt is a hospitality company that operates hotels and resorts. They are seeking an Assistant Sales Manager to assist in the operation of the sales gallery, support Sales Executives, and help generate new business while ensuring a positive guest experience.
HospitalityInformation TechnologyTravel
Responsibilities
Assists the Sales Manager with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales
Helps generate new business and attracts potential owners by reviewing the current book of business and coordinating with the marketing department
As directed by the Sales Manager, provides necessary resources, coaching and training on sales techniques to the sales staff
Works with Sales Manager to resolve conflicts and manage team performance
Helps monitor the guest experience and proactively responds to customer concerns
Assists the Sales Manager with other duties as directed
As directed by Sales Manager, work with marketing and management team to develop strategies for increasing qualified traffic for sales presentations
Support development of self-generated business by working existing customer base and local community
Help Sales Manager evaluate and analyze the book of business for site/sales team to generate more sales, referrals, track escrows, etc
Assist Sales Manager in creating and monitoring the process to assign Sales Executives to prospective owners/members
Close sales as appropriate; be the second face for the customer
Aid the Sales Manager in managing the sales floor to ensure guest tour flow is efficient and conducive to sales presentation discussions and purchase deliberations
Provide information to, and answer questions from, guests regarding specific topics related to vacation ownership, seasonal travel and financing options
Review and approve documentation for a sale
Close deals with the signing of paperwork and notarizing contracts
Handle any overflow from tour waves
Support the presentation and ratification of contracts to new owners
Greet guests and make initial introductions to front desk and/or Sales Executives
As directed by Sales Manager, make sure all necessary materials are provided for sales executives so they can effectively perform their daily activities (e.g., brochures, vacation planners, and computers)
Encourage and support the establishment of a positive work environment that recognizes both individual and team accomplishments, and provides a safe haven for open and honest communication
Assist Sales Manager in managing the Guest Experience and the integrity of the brand name by making sure that all associates represent the company in an ethical, moral and professional manner at all times
Conduct and/or participate in regular sales management meetings to review both the week and period performance and make action plans to ensure peak performance
Mediate, counsel, and resolve in a timely manner any issues with or between subordinates and with colleagues
As directed by Sales Manager, schedule Sales Team to ensure adequate coverage of sales tours based on anticipated guest flow
Conduct and/or contribute to material for Daily Huddles/Line Ups
As directed by Sales Manager, monitor weekly and period-to-date reports (e.g., volume-per-guest [VPG], Net Sales, Customer Satisfaction, Sales Executives hot lead reports, channel reports, and Profit and Loss reports [P&Ls]), and provide effective motivational messages to sales team based on performance
Assist Sales Manager in managing the Daily Sales Executive Tour Rotation to ensure that it is accurate
Assist Sales Manager in supervising the daily operational aspects of the Sales Gallery Floor/Sales Center
Determine when issue escalation is required
Assist Sales Manager in Developing, maintaining and enhancing the 'Culture of Excellence' in all facets of the Sales Gallery/Center operation
Interview new candidates for Sales Executive positions
Respond to customer questions, complaints, and/or concerns
Communicate with customers when escalated issues arise
Respond to cancellations with call back to customer
Coordinate with Quality Assurance and Contracts to relay important information or issues down to the sales line
Assist Sales Manager develop plans to proactively deal with and mitigate common customer problems/complaints
At direction of Sales Manager, provide real-time coaching and consultation regarding approach to closing sales (e.g., provision of a specific business case, offering an Encore opportunity)
Maintain a presence on the sales floor during selling sessions to serve as a resource for Sales Executive on an as needed basis
Build team camaraderie and Sales Executive confidence to achieve sales goals
At direction of Sales Manager, conduct Performance Reviews with Sales Executives to review sales goals, progress against goals, and actions required to achieve personal and organizational goals
Assist Sales Manager in managing the on-boarding of new Sales Executives and ensuring proficiency in the sales process before a Sales Executive is put on the rotation
At direction of Sales Manager, conduct one on one coaching meetings with individual Sales Executives to develop proficiency in sales approach, execution of process (i.e., discovery, intent, close), ability to close, cope with and respond to rejection, etc
Deliver training to sales workforce
Assist Sales Manager in addressing issues related to employee concerns (e.g., work-place conflict, performance issues)
Prepare Sales Executives with multiple strategies for overcoming a broad range of sales objections
At direction of Sales Manager, develop, conduct and supervise regular group training for Sales Executives to refresh on specific aspects of the sales presentation process as well as to develop Sales Executives in other personal/professional areas
Help Sales Manager facilitate regular training and feedback sessions with new hires
Supervise and monitor sales presentations to ensure effective conformity with standards in terms of content and collateral
Accompany Sales Executives on ride-alongs as a means of identifying areas to provide feedback on performance
Diagnose issues with under-performing Sales Executives
Support the hiring process by participating in recruiting activities
Interpret and coach Sales Executives based on results of feedback received through formal (e.g., surveys) and informal (e.g., customer conversations) channels
Monitor and provide coaching on Sales Executive customer communication skills (e.g., phone behavior and emailing)
Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc)
Perform other duties as assigned
Qualification
Required
High school diploma or GED; minimum 2 years experience in a similar position
Proficiency in English (additional language required for certain positions)
Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law
Company
Hyatt
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.
10001+ employees
H1B Sponsorship
Hyatt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (22)
2023 (24)
2022 (40)
2021 (21)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$2.45B2025-11-17Post Ipo Debt· $400M
2025-03-17Post Ipo Debt· $500M
2024-11-18Post Ipo Debt· $150M
Leadership Team
Mark Hoplamazian
President & CEO
Peter Sears
SVP Operations- North America
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-06
2026-01-01
Company data provided by crunchbase