COUNTY OF LEHIGH ยท 1 week ago
Operations Manager - Communications Director for the County Executive
Allentown, PA
Full-time
Onsite
Mid, Senior Level
$65K/yr - $90K/yr
4+ years expThe COUNTY OF LEHIGH is seeking an Operations Manager who will be responsible for planning and implementing operational goals and objectives while managing facility activities. The role includes administrative duties, overseeing communications and outreach programs, and serving as a liaison with the media.
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Responsibilities
Participates in the administration, management and coordination of specific facility operations. May develop and design work procedures and practices, including workflow
Determines overall scheduling of work accomplishment
Discusses program objectives, polices, procedures and scheduling with subordinate supervisory and other personnel
Receives and investigates complaints about work, personnel, residents, and other issues, responds and/or corrects such situations. Manages a specific facility operation
Interviews and selects applicants for employment, may train new employees in the use of materials, equipment, procedure, and other specific operations
Evaluates or reviews performance evaluations, takes disciplinary action, keeps personnel, resident or related records
Complies and submits information for regular and singular reports about specific facility operations, activities or problems, including conclusions and recommendations
May receive and carry out particular assignments regarding patient, visitor, family or employee complaint and other kinds of issues that require research, analysis and decision making of problematic situations
Complies and oversees financial, budget and other administrative operational needs
Evaluates past budget, compares against existing and planned staffing, materials and equipment needs and anticipated changes
Develops and administers approved budget
Reviews specific facility equipment and supplies in use, tests and selects new products, revises procedures to reflect operations
Serves as spokesperson and liaison for the County of Lehigh to the media on a variety of topics. Establishes, promotes and maintains effective relations with the media and advises officials, departments and employees on how to properly frame issues and present
Oversees the County's communications and outreach programs. Ensures that the County's virtual media, including but not limited to website, social and video technology, are current and relevant and that County accomplishments and programs are highlighted and reported appropriately. Ensures that the County's marketing effort is well coordinated, consistent and in accordance with good public relations practices
Creates proactive relationships with members of the regional media and serves as staff's contact person with the media to ensure a single source of the most accurate information
Leads the development and execution of new media strategy that leverages social networks and other electronic media to better engage the community. Develops appropriate policies and guidelines for the use of communication tools by County departments and staff
Prepares and directs the drafting of speeches, press releases, public service announcements, brochures, flyers, pamphlets, newsletters, articles, scripts and related communication tools for County officials and staff which enhance the County's public image
Attends County meetings and functions, public outreach events and community events. These events may occur during the regularly scheduled work day or in the early mornings, evenings or on weekends
May oversee the selection and training of personnel; assumes responsibility for motivating and evaluating assigned personnel; provides necessary training; initiates discipline procedures as is appropriate; assigns work to staff and personnel; monitors work activities to ensure safe work practices, work quality and accuracy; ensures compliance to applicable rules, policies and procedures
Prepares, manages and coordinates the development of the department budget
Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, County management and staff, and the public
Performs other related duties as required
Qualification
Required
Bachelor's degree, Masters preferred, in Journalism, Communications, Marketing, Business, or a closely related field
Four or more years of progressively responsible experience in public relations or performing a variety of professional level administrative support activities for a public agency or community organization including supervisory experience, in the public or private sector
Excellent communication and interpersonal skills for community engagement and partnership building
Understanding of principles and practices of communications, media, public relations, and community engagement in a local government setting
Skills in writing, editing, graphic design, photography, media relations, and multimedia production (including audio, video, social media, and websites)
Company
COUNTY OF LEHIGH
Lehigh County government provides services to its more than 300,000 residents in Lehigh Valley, Pa.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase