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Sentara Health · 19 hours ago

Patient Experience Consultant

Virginia Beach, VA

Full-time

Onsite

Mid Level

3+ years exp

Sentara Health is a healthcare organization committed to improving health every day. The Patient Experience Consultant is responsible for managing patient experience programming and operations within healthcare service lines, focusing on safety, customer satisfaction, and quality. This role involves strategic planning, project management, and collaboration to enhance patient experience.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Responsible and accountable for the daily operations of one or more healthcare service lines of business

Models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality for the areas of expertise

Supports patient experience programming for the division

Participates in strategic planning, assists in coordinating execution of the annual patient experience plan, and leads multiple projects from inception to launch

Collaborates to champion and manage continual patient experience improvements

Qualification

Customer RelationsHealthcare ExperienceProject ManagementData AnalysisCoaching Experience

Required

Bachelor's Degree (Required)

3 years of Project Management experience required

3 years of Customer Relations experience required

3 years of Healthcare experience required

Preferred

Coaching experience preferred

Data Analysis experience preferred

Benefits

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Company

Sentara Health

Glassdoor3.7

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S.

Founded in 1988

Hampton Roads, VA, US

10001+ employees

http://www.sentara.com

H1B Sponsorship

Sentara Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (7)

2023 (1)