Skyrocket Studios Global · 1 month ago
Client Services Officer (Fresh Graduate)
United States
Full-time
Remote
New Grad, Entry Level
$20,000/mo - $23,000/moSkyrocket Studios Global is seeking a Client Services Officer to assist in managing client relationships and providing administrative support. The role involves supporting Relationship Managers, coordinating projects, and tracking financials while contributing to client satisfaction and internal collaboration.
Marketing & Advertising
Responsibilities
Assist in establishing and nurturing relationships with clients, both new and existing
Support Relationship Managers in managing meeting schedules with clients and internal team members
Apply a consultative approach, understanding client needs and offering appropriate solutions
Assist in maintaining communication with clients to address their needs effectively
Collaborate with team members to cultivate relationships and generate referrals
Serve as a secondary liaison between clients and internal teams
Contribute to regular client satisfaction surveys and feedback sessions
Provide administrative assistance to Relationship Managers and Project Managers
Assist the Project Managers in organizing and maintaining client files in Google Drive
Ensure proper permissions on files and manage various documents including client assets, briefs, contracts, and administrative files
Support in contract negotiations and documentation under the guidance of senior team members
Assist in preparing and managing documentation, including contract documents, cost estimates, and statements of work
Support Project Managers in managing teams and resources to meet project deadlines
Create and maintain comprehensive project briefs for documentation
Assist in managing project timelines and deliverables under the guidance of senior team members
Utilize project management tools such as ClickUp and Instagantt for task management and client visibility
Collaborate with internal teams to identify opportunities for process improvement and efficiency
Serve as the primary liaison between the Finance and Accounting teams of the client and Skyrocket, ensuring clear and consistent communication
Aid in tracking client payments and creating invoices for services rendered
Monitor payment schedules and notify stakeholders of upcoming due dates
Assist in preparing basic cost estimates and proposals for clients
Organize and participate in pitches and meetings with clients
Contribute ideas during strategy and creative ideation sessions under supervision
Stay informed about market developments and opportunities in advertising, digital, creative, technology, marketing, and consulting industries
Qualification
Required
Bachelor's degree in Marketing, Business Administration, or a related field
Strong interpersonal and communication skills
Detail-oriented with good organizational skills
Ability to work collaboratively in a team environment
Proficiency in Google Workspace tools
Eagerness to learn and grow in a dynamic agency environment
Passion for delivering exceptional customer experiences
Ability to work independently in a remote work setting
Preferred
Familiarity with digital marketing concepts and tools is a plus
Company
Skyrocket Studios Global
Skyrocket Studios is a technology and data-driven regional marketing agency committed to delivering exceptional results in our continuing/relentless pursuit of excellence.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jing Suk
CEO of North America, Global Chief Data and Analytics Officer
Carlo Almendral
Chief AI Officer
Company data provided by crunchbase