MDA Edge · 1 month ago
Clinical Application Analyst – Tier 2 & Tier 3 Support (Healthcare Applications)
Irving, TX
Full-time
Onsite
Mid Level
$70/hr - $78.33/hrMDA Edge is a company that provides healthcare applications support, and they are seeking a Clinical Application Analyst to deliver Tier 2 and Tier 3 support. The role focuses on troubleshooting, issue resolution, and maintaining application performance while ensuring excellent customer service.
Human Resources
Responsibilities
Provide Tier 2 and Tier 3 support for clinical and back-office healthcare applications
Analyze, troubleshoot, and resolve complex software and system issues
Coordinate issue resolution, document root causes, and recommend process improvements
Maintain accurate documentation within call-tracking and knowledge databases
Follow ITIL-based incident and problem management processes
Monitor application performance and ensure adherence to service-level agreements (SLAs)
Handle SEV1 and SEV2 application outages and ensure timely resolution
Participate in a rotating on-call schedule for 24/7 application support
Collaborate with cross-functional teams to improve application reliability and performance
Provide excellent customer service to both internal and external users
Qualification
Required
Experience supporting third-party clinical applications such as cardiology, radiology, lab, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite)
Strong understanding of Microsoft Office and collaboration tools
Familiarity with back-office application architecture and functionality
Working knowledge of healthcare IT systems and integration concepts
Strong problem-solving and analytical thinking
Excellent communication and documentation skills
Ability to work both independently and within a team
Self-motivated with strong attention to detail
Commitment to continuous improvement and high-quality service delivery
Company
MDA Edge
At MDA Edge, we help our clients reinvent innovation, optimize operations, and reshape perceptions—ensuring they remain at the forefront in today’s fast-evolving world.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase