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Altice USA · 1 week ago

eCommerce Specialist

USA.NJ.Piscataway-CentennialAv

Full-time

Onsite

New Grad, Entry Level

$34K/yr - $48K/yr

Altice USA, through its brand Optimum, is a leader in connectivity solutions, seeking enthusiastic professionals to enhance customer experiences. The eCommerce Specialist will engage with customers primarily through chat and email to provide high-value sales support and resolve inquiries, ensuring customer satisfaction with Optimum's products and services.

Communications Infrastructure

Responsibilities

Provide high value-added sales, primarily by chat and email, to potential customers or to expand services to existing customers, who visit our branded web site, by accessing the customers' needs and push all Optimum products and services

Meet Optimum technology, product, and service sales targets, in a commission driven environment, by engaging customers through explanation of the overall value, features and benefits of all products and service, and promotions specifics for each region

Enter pertinent information to customer accounts accurately using proper service codes and one-time charges while working in multiple systems simultaneously

Respond appropriately and professionally to questions from pending and current customers regarding sales related issues

Utilize rapport building to proactively attempt to upsell customers to additional ancillary products by probing, customizing offer and rebutting objections

Maintain an advanced and current knowledge base of Optimum products

Qualification

Sales experienceCustomer service skillsComputer skillsInterpersonal skillsWritten communication

Required

High School diploma or GED required, two years college preferred

Experience selling in a performance managed environment that is a technology focused with high volume sales through email and chat

Must be able to engage customers with excellent interpersonal skills, focus on rapport building, listening, and questioning skills, in a fast-paced sale, commission based, and customer service environment

Computer skills using Windows based systems, including databases & billing systems required

Must be able to exhibit strong grammar and spelling as wells as written and oral communications skills to a standard as set by Optimum

Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business