Worldwide Flight Services (WFS) · 1 day ago
Passenger Service Agent
Seattle, WA
Full-time
Onsite
New Grad, Entry LevelWorldwide Flight Services (WFS) is a global leader in ground handling services, employing over 22,200 professionals across various locations. The Passenger Service Agent is responsible for greeting and assisting customers, ensuring proper documentation for import operations, and maintaining communication for seamless service delivery.
Air Transportation
Responsibilities
Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly
Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents
Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold
Provide assistance to customers arriving to retrieve their documents and freight
Collect appropriate charges and document method of payment
Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure
Assist in completion of MAWBS for over-the-counter shipments
Confirm all bookings are accepted
Confirm TSA mandatory screening
Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee
Data capture AWB information into airline system(s)
Manifest flight based on information received from the warehouse
Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft
Verify post flight inventory with documents on hand
File maintenance of all pertinent documents and records
Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
Answer incoming calls and responds to emails
Demonstrate diligence required to maintain security under the Airport Police, TSA and United States
Qualification
Required
Must be at least 18 years of age
Must possess clean driving record and valid driver's license
Must provide proof of the legal right to work in the United States
Preferred
Typing skills with ability to type a minimum of 35 wpm
English proficiency (e.g., reading, writing, speaking, listening)
Mental abilities (e.g., visual observation and identification, mental rotation)
Interpersonal skills (e.g., customer service, dependability)
Work values (e.g., responsibility, honesty, integrity)
Knowledge of basic arithmetic and mathematics
Comprehension of airway bill import procedures and government regulations
Attention to detail and organization skills
Ability to follow instructions from supervisor or lead agent
Ability to work as an effective team member
Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA)
Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task
Benefits
Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!
Company
Worldwide Flight Services (WFS)
Worldwide Flight Services (WFS), a SATS company, is a global air cargo logistics leader and best in class ground handling partner.
Founded in 1983
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-09-28Acquired
Leadership Team
Barry D. Nassberg
Senior Advisor
Recent News
Straits Times
2025-10-30
Company data provided by crunchbase