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CrowdStrike · 4 days ago

IT Systems Administrator (Remote)

United States

Full-time

Remote

Entry, Mid Level

$85K/yr - $120K/yr

2+ years exp

CrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches with its advanced AI-native platform. The role involves providing technical support as a front-line Service Desk technician, troubleshooting various IT issues, and maintaining compliance with IT policies and security standards.

Artificial Intelligence (AI)Cloud Data ServicesCloud SecurityCyber SecurityNetwork Security

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Serve as a front-line Service Desk support technician to provide prompt and effective technical support to Crowdstrike internal users through various channels, including service tickets, email, chat, and in-person

Troubleshoot hardware, software, and network-related issues, ensuring prompt resolution or escalation to senior team members and/or appropriate teams for further investigation when required

Document incidents, solutions, and procedures accurately and maintain a knowledge base for future reference

Ensure compliance with IT policies, procedures, and security standards

Install, configure, and maintain computer systems, software applications, and peripherals while implementing security best practices and controls

Assist in managing user accounts, permissions, and access rights across various systems and applications with a strong emphasis on identity and access management principles

Actively participate as a Global IT member and participate on global projects while learning fundamental IT skills

Follow ITIL best practices for incident management, service management, problem management, and change management

Provide excellent customer service, ensuring a positive and professional experience for end-users

Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required

Qualification

Technical SupportActive DirectoryNetwork ProtocolsTroubleshootingZoomSlackOktaConfluenceJIRAServiceNowWindowsMacOSInformation SecurityVirtualization TechnologiesCustomer ServiceLinuxDocumentationProblem SolvingInterpersonal SkillsDetail-oriented

Required

You must be a U.S. citizen and work solely from U.S. soil

Bachelor's degree and 2-4 years of relevant work experience, or equivalent combination of education and experience

Excellent customer service skills with the ability to communicate technical information to non-technical users effectively

Ability to work well both independently and collaboratively within a team environment

Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow

Basic knowledge of Active Directory or other directory services

Basic understanding of network protocols, concepts, and remote access technologies (DNS, DHCP, TCP/IP)

Strong problem-solving skills and the ability to learn new technologies quickly

Familiarity with Windows, macOS operating systems and Office Suite. Knowledge of Linux is a plus

A collaborative team player with the willingness to learn and grow in a fast-paced IT and information security environment

Good oral and written English communication skills, strong interpersonal skills

Must be capable of lifting 50lbs

Preferred

Experience administering Okta

Experience with Google Workspace admin features, including API, Google Apps Script, organizational unit (OU) configuration, permissions management, and reporting

Solid technical knowledge of computer hardware, operating systems, and software applications

Proficiency in troubleshooting hardware, software, and network connectivity issues

Familiarity with virtualization technologies (e.g., VMware, Hyper-V, Citrix) and experience with network protocols, firewalls, routers, and switches

Ability to prioritize tasks effectively and manage multiple service desk tasks simultaneously

Detail-oriented with a focus on delivering high-quality support and maintaining accurate documentation

Proactive mindset with a passion for learning and staying updated on technology trends

Knowledge of information security principles, concepts, and best practices