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Bon Secours · 1 day ago

Patient Service Representative (PSR) - Urgent Care - Pantops

Charlottesville, VA

Full-time

Onsite

Entry Level

1+ years exp

Bon Secours is a network dedicated to providing excellent care through exceptional people. The Patient Service Representative is responsible for welcoming patients into the urgent care center, collecting necessary information, and ensuring a smooth initiation of the urgent care visit.

Health CareHospitalMedical

Responsibilities

Collect patient information and co-pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR)

Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner

Follows front end revenue cycle check-in standard work including Obtains registration from patients and accurately enters required information into the computer system, secures signatures on all required forms and updates information accordingly, Registers patients in a timely and accurate manner, collects missing information from the patient, Collects necessary co-pays and/or collection balances from the patient

Maintains a safe and supportive environment by keeping the work area, supplies and equipment clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment

Participates as an active member of the patient care team, including attendance at clinical huddles

Reconciles cash drawer at the close of the day. Schedules follow-up appointments and/or assists with scheduling other services for patients

Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation