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Rogue Credit Union · 2 days ago

Cards Specialist I

Medford, OR, US

Full-time

Onsite

New Grad, Entry Level

$21.51/hr - $26.88/hr

0+ years exp

Rogue Credit Union is a purpose-driven organization focused on financial well-being for individuals and communities. The Cards Specialist I role involves supporting card processes and services, addressing member concerns related to cards, and enhancing member loyalty while ensuring compliance with regulations and policies.

BankingCreditDebit CardsFinancial ServicesInsurance

Growth Opportunities

Responsibilities

Strong understanding of duties related to the cards area including but not limited to; all internal and external member inquiries related to the cards area which includes processing new card orders, returned cards, Co-Op Adjustments, investigating and processing card disputes, performing routine maintenance on existing cards, card issuance, card transaction research, troubleshoot reported card-related issues and fraud reporting. Maintains a general knowledge and understanding of key system operations, rules, regulations, and credit union policies and guidelines surrounding card processing to ensure processing limits, liabilities and timelines are adhered to

Provides exceptional internal member service experiences through various communication channels in a friendly and professional manner using Rogue’s Service Promises to assist, educate, empower, and complete member requests. Provides unsurpassed external member service to resolve and complete member requests promptly and accurately. Reviews payment reports and communicates with management regarding trends and/or areas of concern

Actively cross-trains with teammates and sub-teams to expand knowledge and provide backup support as requested. Identifies opportunities for member and interdepartmental education, procedure refinement and process improvement opportunities. Routinely reviews processes and procedures and proactively completes and/or reports updates

Proactively performs other related duties as needed assigned

Qualification

Card processing knowledgeMember service experienceComputer proficiency10-key calculator operationActive listening skillsTeam collaborationDetail-oriented

Required

A high school education or GED

Must be able to operate a 10-key calculator by touch

Must be computer proficient and ready to use PC spreadsheet software

Must have good productivity with the ability to manage the workload and meet deadlines

Must be thorough and have an eye for detail

Ability to work independently and as part of a team

Active listening skills, with deductive reasoning ability

Willingness to adapt to changing business needs and deadlines

Some adjusting or moving objects up to 30 pounds in all directions

Must be able to remain in a stationary position, often standing or sitting for prolonged periods

Repeating motions that may include the wrists, hands and/or fingers while using computer

Communicating with others to exchange information

Perceiving the nature of sounds at normal speaking levels or without correction

Ability to receive detailed information through oral communication and make fine discernments in sound

Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading