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Vancouver Clinic · 1 day ago

Supervisor-Customer Service/Collections

Vancouver, WA

Full-time

Onsite

Mid Level

$26.80/hr - $37.52/hr

Vancouver Clinic is seeking a Customer Service/Collections Supervisor to join their Patient Financial Services team. This role involves supervising a team of Patient Account Representatives, monitoring workflows, and ensuring compliance with policies and regulations while addressing complex patient concerns.

Health CareHospitalMedicalPrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Supervise, support, and lead a team of Patient Account Representatives (PAR) in Customer Service and Collections

Monitor workflows, phone activity, and productivity metrics to ensure service standards are met

Serve as escalation point for complex patient concerns and complaints

Coordinate staff schedules, participate in program development, performance improvement initiatives, and reporting

Train staff on Epic upgrades and participate in system testing

Ensure compliance with policies, procedures, and regulatory requirements

Qualification

Supervisory experienceMedical billing knowledgeInsurance regulationsMS Word proficiencyMS Excel proficiencyCustomer service skillsProblem-solving skillsAdaptability

Required

Strong supervisory experience with the ability to lead, motivate, and develop a team

In-depth knowledge of medical billing, insurance regulations, and AR processes

Proficiency in MS Word and Excel with excellent communication, customer service, and problem-solving skills

Ability to adapt to changing workflows, systems, and healthcare regulations

Minimum of an Associate's Degree or equivalent experience in healthcare billing and collections required (equivalent combination of non-healthcare and healthcare billing and collections experience)

Experience with insurance billing regulations and requirements in a medical business environment required

Preferred

Experience with patient collections and customer service preferred

Benefits

Medical

Dental

Vision

Life insurance

AD&D

Long term disability

Health savings account

Flexible spending account

Employee assistance program

Multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)

401k retirement plan, along with an employer matching contribution up to 4%

Company

Vancouver Clinic

Vancouver Clinic offers orthopedics, cardiology, physical therapy, pediatrics, sports medicines and urgent care with laboratory services.

Founded in 1936

Vancouver, Washington, USA

1001-5000 employees

https://tvc.org/

H1B Sponsorship

Vancouver Clinic has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

Funding

Current Stage

Late Stage

Leadership Team

Mark Mantei

CEO

Betsy Suydam CPA, CGMA

Chief Financial Officer

Company data provided by crunchbase