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Bon Secours Mercy Health · 1 day ago

Patient Service Representative (PSR) - Urgent Care - Pantops

Charlottesville, VA

Full-time

Onsite

Entry Level

1+ years exp

Bon Secours Mercy Health is dedicated to improving health care quality and safety. The Patient Service Representative will be responsible for welcoming patients, collecting necessary information for urgent care visits, and ensuring a smooth check-in process.

Health Care

H1B Sponsor Likely

Responsibilities

Collect patient information and co-pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR)

Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner

Follows front end revenue cycle check-in standard work including Obtains registration from patients and accurately enters required information into the computer system, secures signatures on all required forms and updates information accordingly, Registers patients in a timely and accurate manner, collects missing information from the patient, Collects necessary co-pays and/or collection balances from the patient

Maintains a safe and supportive environment by keeping the work area, supplies and equipment clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment

Participates as an active member of the patient care team, including attendance at clinical huddles

Reconciles cash drawer at the close of the day. Schedules follow-up appointments and/or assists with scheduling other services for patients

Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation

Qualification

Customer Service ExperienceElectronic Medical Record (EMR)Oral Communication SkillsAttention to DetailMultitasking

Required

High School Diploma or GED

At least one year of face-to-face registration or Customer Service experience

Strong oral communication skills

Good attention to details

Ability to multitask

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts

Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

Tuition assistance, professional development and continuing education support

Company

Bon Secours Mercy Health

Glassdoor3.7

Bon Secours Mercy Health is a network of hospitals that serves as a catholic healthcare ministry.

Founded in 2018

Cincinnati, Ohio, USA

10001+ employees

https://bsmhealth.org/

H1B Sponsorship

Bon Secours Mercy Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (2)

2023 (12)

2022 (14)

2021 (10)

2020 (3)