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Inside Higher Ed · 2 days ago

Enterprise Resource Planning (ERP) Analyst II - CRM Analyst II

Huntsville, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Inside Higher Ed is seeking an Enterprise Resource Planning (ERP) Analyst II - CRM Analyst II to work as part of a team providing complex configuration and analytical support services for campus CRM technologies. The role involves analyzing functional requirements, designing system features, managing user roles, and troubleshooting issues with CRM and integration technologies.

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Responsibilities

Analyzes functional requirements to determine moderate to complex technical requirements

Designs and implements moderately complex system features, changes, or integrations using declarative languages, REST APIs, JSON, SOQL, SQL, and other programming languages based on defined standards and procedures in CRM and/or integration technologies

Coordinate upgrades, releases, and data migrations

Partners with stakeholders to determine business requirements, translate business requirements into technical requirements, execute testing plans for developed solutions, document solutions, and train others

Responds to, troubleshoots, and repairs issues with CRM, integration technologies, and other related technologies

Develops and implements timelines to meet the goals of functional areas

Develop custom applications and workflows

Manages users, roles, profiles, and permissions

Resolves issues across platforms

Supports Marketing Cloud campaigns, journeys, and automations

Design and implement moderately complex MuleSoft integrations

Develops, implements and refines the processes necessary to refresh or otherwise maintain sets of data for testing and development purposes, converting data and systems, and automating processes when possible

Performs other related duties as assigned

Qualification

SalesforceMuleSoftCRM conceptsMarketing CloudREST APIsSQLAnalytical skillsProblem-solvingCommunication skillsCollaboration skills

Required

Bachelor's degree in computer science, Information Systems

Two years' experience

Strong understanding of CRM concepts

Excellent problem-solving and analytical skills

Exceptional communication and collaboration skills

A combination of education, experience, and training that would produce the required knowledge and abilities could be considered

Preferred

History of professional growth as evidenced by the acquisition of relevant professional development and certification such as Salesforce, Marketing Cloud, and MuleSoft