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Baylor Scott & White Health · 22 hours ago

Supv Lab Support Services

Temple, TX

Full-time

Onsite

Senior Level

5+ years exp

Baylor Scott & White Health is seeking a Supervisor of Lab Support Services to oversee the routine activities of the Laboratory Support Services department. The role involves supervising specimen processing, referral testing, and client services while assisting the manager with staff hiring, training, and performance management.

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Responsibilities

Provides on-site supervision and troubleshooting for specimen receiving and processing, Referral testing and Client Services communicating with the Manager as needed

Role models and acts as a resource to others related to duties of assigned support area

Provides expertise for communicating with physicians, nurses and other clients for patient testing needs

Communicate with telecommunication personnel on site and at referral labs for about problems and upgrades

Also for HIS and LIS changes/upgrades

Assists the Manager in monitoring computer reports and inputting charges and credits

Communicates, collaborates, and acts as a liaison with support staff, management, members of the health care team and others in order to facilitate continuity and coordination of services

Provides information to the Lab Manager for all test updates that needs to be communicated through the Baylor Laboratory Information System

Establishes service priorities, work routines, work flow patterns, and monitors work flow to assure prompt and efficient delivery of services

Assists the Manager in the development of policies and procedures related to the laboratory section functions, staffing and scheduling

Recommends hiring and termination of staff

Orients, trains, counsels and monitors safety and BLN lessons the staff needs or is instructed to do

May perform evaluation, scheduling and payroll functions, if needed

Assists with orientation of new hires in their section as well as LIS and HIS processes

Assists with BUMC/BSWH required training/testing as well as that of the Pathology department

Qualification

Laboratory regulations knowledgeAnalytical thinkingLeadership skillsComputer software proficiencyTrainingEvaluationInterpersonal skillsTeamworkCommunication skills

Required

H.S. Diploma/GED Equivalent

5 Years of Experience

Knowledge of laboratory regulations, protocols and procedures

Analytical and critical thinking abilities

Ability to comprehend and communicate instructions

Ability to perform laboratory protocols and procedures

Skill in the use of computers and related software applications

Knowledge of safety and infection control standards

Ability to work in a team environment

Effective leadership and interpersonal skills

Ability to make tactical decisions around the allocation and direction of the work of supervised employees using established guidelines, policies and/or procedures

Ability to make effective hiring and termination recommendations

Ability to train, and evaluate performance of supervised staff

General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email