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McKesson · 4 months ago

Business Intelligence & Strategy Analyst

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $184K/yr

7+ years exp

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Business Intelligence & Strategy Analyst role focuses on delivering actionable insights and driving improvements in customer experience through data analysis and collaboration with cross-functional partners.

BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical

No H1B

Responsibilities

Serve as the subject matter expert for Net Promoter Score (NPS), Voice of Customer (VoC) data infrastructure, and related systems, ensuring quality control and consistency across programs

Act as a key liaison supporting various business units by translating customer experience data into actionable insights that drive strategic decisions

Leverage predictive analytics, regression modeling, and root cause analysis to uncover trends, identify key drivers of customer satisfaction, and inform business strategies across diverse stakeholder groups and sales segments

Analyze a comprehensive set of customer experience metrics—not limited to NPS—including CSAT, CES, churn indicators, and qualitative VoC feedback to develop holistic insights

Develop scalable frameworks for recurring analysis that surface root causes of customer pain points and operational inefficiencies

Create compelling data visualizations and partner with internal teams to build robust dashboards that integrate VoC, operational data, website and purchase data for cross-functional use

Work with a variety of data formats—from flat files (CSV, XLS, TXT) to large-scale transactional datasets—ensuring data integrity and quality throughout the analytics lifecycle

Conduct descriptive and exploratory analyses to support program owners and business units in identifying opportunities for improvement

Frame findings and develop executive-ready presentations to communicate insights and recommendations from analytic efforts

Provide actionable insights based on both qualitative and quantitative research, supporting customer-centric initiatives and loyalty improvements

Collaborate across multiple business units to support both planned and ad-hoc analytics requests, ensuring timely and relevant delivery of insights

Analyze operational, customer, and financial data alongside large-scale customer feedback datasets to advise stakeholders on best practices for customer-centricity

Pull and integrate data from disparate sources, writing code to clean and prepare data for modeling and advanced analytics

Qualification

Predictive analyticsData visualizationSQLBusiness intelligenceRegression modelingTableauPower BIGoogle AnalyticsPythonAnalytical skillsCommunicationProblem-solvingStrategic thinkerSelf-motivated

Required

Bachelor's degree in Business Analytics, Statistics, Economics or a related field

7+ years in business intelligence, customer insights, or strategy analytics

Data analysis experience: ability to execute complex analysis and synthesize into a storyline to socialize, influence and drive action across the organization

Analytical and problem-solving skills. Ability to formulate hypotheses, search for patterns, and find the story in the data

Experience with quality checking data sources and executing methods to maintain high quality of analytic datasets

Visualization & Reporting: Tableau, Power BI, Looker, Excel (advanced functions, pivot tables, macros)

VoC & Survey Tools: Qualtrics, Google Forms, AhHa, Salesforce, etc

Web & UX Analytics: Google Analytics, Adobe Analytics, LogRocket, Hotjar

Advanced PC skills: Proficient in Microsoft Office including Word, Excel, (v-look ups, pivots, If statements, charts, graphs) and PowerPoint

Adept at queries, report writing and presenting findings

Self-motivated, organized, and capable of pro-actively identifying, sourcing, and handling multiple initiatives at one given time to successful completion

Demonstrates personal commitment and drive to meet or exceed objectives

Strong storytelling and data visualization capabilities

Strategic thinker with a customer-first mindset

Excellent communication and stakeholder engagement skills

Comfortable navigating ambiguity and working cross-functionally

Candidates must be authorized to work in USA. Sponsorship is not available for this role