Jobs via Dice ยท 1 day ago
Sytline/Infor Support Tech
Madison, WI
Full-time
Onsite
Mid Level
3+ years expRobert Half is a talent solutions firm that connects job seekers to opportunities. They are seeking an experienced Syteline Consultant to provide technical support, training, and guidance to end-users, ensuring the efficient operation of ERP and CRM systems.
Computer Software
Responsibilities
Deliver technical assistance and support for ERP and CRM systems, focusing on Syteline versions 8 and 10
Handle incoming tickets, prioritize requests, and resolve low to medium priority issues effectively
Train and guide employees on system functionalities, fostering confidence and understanding
Develop and maintain dashboards and reports to support business operations
Ensure system configurations align with business requirements and provide documentation for processes
Collaborate with team members on troubleshooting network, hardware, and software issues
Participate in API development and integration efforts to enhance system capabilities
Utilize Fresh Service to manage and track support tickets efficiently
Maintain organized workflows and ensure timely resolution of technical issues
Provide superior customer service while addressing user concerns and technical questions
Qualification
Required
Minimum of 3 years of experience in ERP/CRM support, with a focus on Syteline versions 8 and 10
Proficiency in client-side scripting, API development, and configuration management
Strong organizational skills and ability to manage multiple tasks simultaneously
Familiarity with troubleshooting techniques for hardware, network, and cloud-based ERP systems
Excellent communication skills and confidence in face-to-face interactions with employees
Ability to create and maintain business requirement documents and system documentation
Demonstrated ability to deliver exceptional customer service and build positive relationships with users
Preferred
Experience With Salesforce Development And IAM Provisioning
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
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Funding
Current Stage
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