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Premium Health Center · 1 day ago

Lead Receptionist

Brooklyn, NY

Full-time

Onsite

Mid, Senior Level

$30/hr - $36/hr

3+ years exp

Premium Health Center is seeking a Lead Receptionist to oversee front desk operations while ensuring a high-quality patient experience. This role includes managing daily workflows, supporting front desk staff, and maintaining compliance with operational policies.

Health CareHospitalMedicalNon Profit

Responsibilities

Greet patients warmly and create a welcoming, professional environment that ensures an exceptional patient experience

Coordinate patient flow to minimize wait times and optimize daily schedules

Provide daily oversight of front desk operations, including scheduling, appointment confirmations, and handling patient inquiries

Monitor front desk workflows and communication channels, including Teams chats, fax queues, email inboxes, and daily operational reports

Conduct daily provider check-ins to address scheduling needs, patient flow concerns, and operational issues

Adjust schedules as needed to support daily operations and communicate changes clearly with Front Desk (FD) and Call Center (CC) teams

Step in as a Medical Receptionist in any department as needed to ensure uninterrupted operations

Ensure compliance with practice policies, procedures, and HIPAA regulations

Manage the day-to-day activities of the reception area, ensuring seamless workflow and operational efficiency

Serve as the first-line escalation point for front desk staff, providers, and patients

Assign daily work and tasks to front desk staff and ensure they are carried out correctly, efficiently, and on time

Monitor staff performance, morale, and workflow effectiveness; identify areas of weakness and escalate trends or concerns to the Practice Manager

Provide training, coaching, and general guidance to reception staff to maintain consistent standards of service

Foster a collaborative, positive, and professional work environment

Assist in coordinating staff coverage for absences, schedule gaps, and unexpected operational needs

Set daily priorities and organize work under the guidance of the Practice Manager

Ensure the ongoing efficient and compliant operational performance of front desk functions

In collaboration with IT, ensure required reports for departmental compliance are generated and maintained accurately

Assist with monitoring and tracking key performance indicators (KPIs) and support performance improvement initiatives as directed

Manage front desk inventory, including ordering, unpacking, and maintaining adequate office supplies

Maintain relationships with service providers, suppliers, and medical sales representatives, including coordination related to biologic prior authorizations

Manage patient disputes and conflicts professionally, escalating as appropriate

Qualification

Managerial experienceCustomer service skillsCommunication skillsOrganizational skillsTime managementEmpathyCollaborationProblem-solving

Required

High school diploma or equivalent

3 – 5 years professional experience preferred

1 year experience in managerial/supervisory role preferred

Highly organized with a strong ability to manage people, time, and competing priorities

Ability to exercise sound judgement and discretion when analyzing and interpreting situations when problems arise, utilizing knowledge and skills, general precedents and practices

Strong customer service skills

Excellent communication skills (verbal and written), communicating with diverse populations, including physicians, employees, patients, and families

Listening skills, empathy, and compassion

Effective collaborator and works well with others

Demonstrated ability to exhibit a calm, friendly, and professional demeanor, even in high-pressure, fast-paced situations

Ability to balance multiple competing priorities through effective time management and task prioritization