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Elevance Health · 1 day ago

CareBridge Sales Operations Manager

Nashville, TN

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Elevance Health is a health company dedicated to improving lives and communities. They are seeking a CareBridge Sales Operations Manager to provide strategic, relationship, and operational leadership during the implementation and ongoing account management for a program that delivers long-term services to managed care clients.

Health CareHealth InsurancePersonal HealthWellness

Responsibilities

Act as the primary company resource for client communication, activities, and requests

Deliver consistent internal and external communication and ensure timely follow-up on customer issue resolution

Execute the terms of the client contract and liaise with all internal departments for support coordination and problem resolution

Ensure client satisfaction with products and services, managing client expectations, and addressing client issues

Manage and develop ongoing relationships with existing clients at senior and operating levels

Maintain a comprehensive understanding of clients and identify new opportunities. Coordinate the development and delivery of client solutions including strategies, configurations, and reporting

Provide regular updates to management team on account status, outstanding issues, resolutions, action plans, and barriers to client satisfaction

Conduct analysis on program performance and proactively identify areas for improvement

Qualification

Account ManagementClient CommunicationProject ManagementHealthcare ProgramsElectronic Visit VerificationRelationship ManagementProblem ResolutionData Analysis

Required

Requires a BA/BS and a minimum 5 years of Account, Implementation, or Project Management; or any combination of education and experience which would provide an equivalent background