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Beth Israel Lahey Health · 4 days ago

Single Billing Office Cash Specialist (On-Site)

Burlington, MA

Full-time

Onsite

Entry Level

$21/hr - $28.26/hr

2+ years exp

Beth Israel Lahey Health is a growing team committed to making a difference in people’s lives. The Single Billing Office Cash Specialist is responsible for processing cash revenue transactions and providing customer service in relation to billing and payments, ensuring accuracy and compliance with regulatory requirements.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Timely verification and reconciliation of electronically received charge or remittance revenue transactions originating from a variety of charge capture and specialty-driven computer systems and health insurers

Assists customers with statement, bill, and copay issues to ensure a high level of customer satisfaction

Works with BILH hospitals, off-site practices, and departments throughout the organization to ensure the daily cash bag is balanced and everything is documented on the cash sheet as appropriate

Working in an SBO (Single Billing Office) environment, the SBO Cash Specialist will need to have knowledge of Hospital and Professional Billing in order to assist the customer with questions related to their bills and statements received from insurance companies

Resolves unapplied cash, payment plans, and cosmetic services

Resolves self-pay credits and refunds to patients as necessary

Posting of self-pay payments to the patient’s account

Prepares and reconciles bank deposits

Monitors the Deposit tool to ensure timely deposits from off-site

Investigates debits and credits for the Finance department

Maintains appropriate audit results or achieves exemplary audit results. Meet productivity standards or consistently exceed productivity standards

Provides and promotes ideas geared toward process improvements within the Central Billing Office

Assists the Cash Manager with the resolution of complex credits and self pay accounts

Completes projects and research as assigned

Qualification

Cash managementCustomer serviceBilling certificationData entryElectronic medical recordMultitasking skillsAttention to detailCommunication skillsProblem-solving