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BD (Tissuemed Ltd) · 1 week ago

Field Service Engineer1 Field Base/Chicago, IL

Chicago, IL

Part-time

Onsite

Mid Level

$25.30/hr - $39.20/hr

3+ years exp

BD is one of the largest global medical technology companies in the world, dedicated to advancing health through innovative solutions. They are seeking a Field Service Engineer to provide technical and customer support for pharmacy automation products, ensuring high-quality service and support to clients.

Health CareHospitalMedicalMedical Device

Responsibilities

Deliver exceptional customer service and problem resolution at client sites, while cultivating positive customer relations through professional handling of complaints and inquiries in a collaborative and supportive manner

Provide expert instruction to customers on BD Parata's pharmacy automation products, including operation procedures and daily maintenance requirements, while responding to service requests within established SLA timeframes

Collaborate effectively with regional and national service team members to identify and resolve complex technical issues, occasionally assisting the Product Implementation Team with new automation installations

Document detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning, ensuring comprehensive record-keeping and knowledge sharing across the organization

Demonstrate flexibility with periodic travel requirements outside the local region (including overnight stays), and availability for weekend, holiday, and occasional overtime coverage as needed to support customer needs

Qualification

Microsoft Operating SystemsComputer NetworkingMechanical AptitudeDigital Multi-metersSalesforce Field Service LightningCustomer ServiceProblem ResolutionCollaboration

Required

High School diploma

3-5 years of experience in a field service role

Preferred

Demonstrate proficient knowledge of multiple Microsoft Operating Systems including Windows 2000, XP, Windows 7, Windows 10, and Windows 11, along with Microsoft Office applications to effectively support and troubleshoot software-related issues

Possess extensive knowledge of basic computer networking, including the ability to use Windows tools to identify network/PC information, set up and configure routers and switches, and locate/edit configuration and XML files within file structures

Understand ghosting and re-imaging processes to efficiently deploy, restore, and maintain computer systems across the organization

Demonstrate strong mechanical aptitude with the ability to use standard hand tools for in-depth disassembly and reassembly of complex subsystems, ensuring proper hardware maintenance and repair

Maintain proficiency with digital multi-meters and voltage/amperage testers to accurately diagnose and troubleshoot hardware-related issues and electrical components