RICOH COLOMBIA · 2 days ago
Field Representative I, Services Onsite Technician
Orange, CA
Full-time
Onsite
New Grad, Entry LevelRICOH COLOMBIA is an integrated solutions provider that connects people and technology to deliver outstanding customer experiences. The Field Representative I, Services Onsite Technician is responsible for the daily support, service, and repair of RICOH managed devices, ensuring device availability and customer satisfaction through effective technical support and training.
Information Technology & Services
Responsibilities
Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements
Performs a full range of servicing and repair service procedures including troubleshooting, diagnostics, installation, component replacement, device "hot swap", removal, and retrofits on assigned equipment
Utilizes remote support resources to resolve service issues and minimize dispatch
Escalates issues to Level 2 and technician resource support as necessary
Performs basic and advanced installations, sets up IP addresses, downloads printer drivers and provides customer training on supported devices
Documents all service call and request activity using OFSC and other applications when applicable
Replenishes and replaces consumables and supplies for devices at assigned locations
Responsible for the accurate management and maintenance of their parts, supply, and asset inventories
Monitor and return unused and excess RICOH owned supplies as PAR levels dictate
Adheres to IMACD process, supporting functional tasks and communicating statuses in a timely manner
Demonstrates technical expertise and good customer relation skills
Achieves expected productivity levels associated with assigned workload and level of experience
Proactively communicates to the customer the status of problem resolution
Provides regular updates including fleet status and performance to the Service Delivery fleet manager(s)
Adherence to all RICOH and Customer safety and security measures
Perform meter read or meter captures at appropriate intervals for accurate billing
May travel between customer's buildings and locations within a specified geographic area
Manages device inventory and spares by assuring all records and required mapping is up-to-date
Completes technical training on new equipment as assigned
Supports equipment training
Supports inventory and implementation efforts
Completes all required administrative tasks in an accurate and timely manner
Exhibits a professional appearance and positive demeanor
Performs other duties as assigned
Qualification
Required
High School Diploma (or equivalent) with additional education preferred
Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business
Completed classes and experience involving computers, electronics, mechanics, etc. is desired
Requires some working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency
Possesses methodical approach to resolving problems
Possesses strong interpersonal and verbal communications skills
Possesses excellent customer service skills including ability to follow up to ensure closure of issues
Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications
The technical aspect of this position requires following pre-established guidelines, using limited judgment. Judgment is used to analyze and determine the problem on the equipment (troubleshooting). It is also used in determining the need for routine servicing or parts to be installed
Preferred
IT Help Desk Support experience (application & hardware support)
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase