General Dynamics Information Technology · 1 day ago
Web Queue Coordinator - TS/SCI w/Poly
Annapolis Junction, MD
Full-time
Onsite
Mid Level
$35.06/hr - $47.44/hr
3+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to major agencies across the U.S. government. As a Web Queue Coordinator, you will provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware, ensuring timely response to IT service requests.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users
Responds to internal and external IT Service Requests for IT services
Provides user notification of receipt of Web- or email-submitted requests
Logs and tracks inquiries using service request management database, and maintains history records and related documentation
Promptly categorizes, generates, routes customer requests that are escalated beyond the ITSC area of responsibility
Qualification
Required
Top Secret SCI + Polygraph clearance level must currently possess
Top Secret SCI + Polygraph clearance level must be able to obtain
Help Desk Support
Information Technology (IT) Support
Technical Support
COMP TIA SECURITY + - CompTIA - CompTIA certification
3+ years of related experience
US Citizenship Required
Associates of Arts/Associates of Science education
3+ years of related experience
TS/SCI w/Poly security clearance level
Communication and Ability to follow oral and written directions
IAT Level 1 certificate is required within 6 months of start date
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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