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Cleveland Foundation · 1 day ago

Guest Services Intern

Cleveland,OH,US

Internship

Onsite

Intern

The Cleveland Foundation, established in 1914, is the world's first and one of the largest community foundations, dedicated to enhancing the lives of all residents of Greater Cleveland. The Guest Services Intern plays a vital role in supporting daily operations, meeting services, and event coordination, ensuring a welcoming environment for guests and staff.

CommunitiesGovernmentNon Profit

Comp. & Benefits

Responsibilities

Serve as a warm, professional, and welcoming presence for all guests

Provide wayfinding support and direct visitors to meetings, events, and resources

Respond to guest requests with flexibility and attention to detail, including water, coffee, AV assistance, and meeting materials

Assist with setup and reset of meeting spaces for 400+ events annually, ensuring rooms are ready and clean to Foundation standards

Support seating arrangements, signage, and AV preparation

Provide timely responses to last-minute meeting or event needs

Serve as the first point of contact for prospective clients and partners interested in venue rentals

Collect and share lead details with the Real Estate team for follow-up

Provide accurate information on venue amenities and availability using TCF standard marketing materials

Maintain and restock guest-facing supplies, including coffee, water, and meeting materials

Monitor meeting spaces and report facility or AV issues as needed

Partner with Real Estate team members to ensure all spaces remain safe, accessible, and inviting

Work closely with all colleagues at The Foundation to deliver a seamless guest experience

Always represent the Foundation with professionalism and a customer-first mindset

Perform other guest services-related tasks as assigned

Qualification

HospitalityEvent ManagementProfessional CommunicationMicrosoft Office SuiteAV SetupTeamworkAdaptabilityProblem-Solving

Required

At least 18 years of age

Currently pursuing a bachelor's degree in hospitality, event management, or a related field

Strong verbal and written communication skills

Proficiency with Microsoft Office Suite and willingness to learn new software packages

Ability to collaborate effectively and adapt in a fast-paced environment

Ability to work some evening and nighttime hours

Company

Cleveland Foundation

Established in 1914, the Cleveland Foundation is the world’s first community foundation and one of the largest today, with assets of $2.5 billion and annual grants of more than $100 million.

Founded in 1914