Help Desk Technician jobs in United States
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TEKsystems · 19 hours ago

Help Desk Technician

positionCatonsville, MD
timeContract
remoteHybrid
seniorityEntry Level
money$18/hr - $20/hr
date1+ years exp

TEKsystems is a leading provider of business and technology services, and they are seeking a Help Desk Technician. This role is responsible for supporting end users with various technical issues through in-bound contacts, ensuring efficient resolution of problems.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Supporting end users in a 24x7 capacity around the globe
Handling in-bound contacts via phone calls, emails, and chats
Performing quick password resets
Conducting mid-level troubleshooting to triage and/or resolve issues

Qualification

Help desk ticketing toolsWindows troubleshootingActive DirectoryMicrosoft Windows OSMicrosoft Office ProductsVPN troubleshootingLearning custom applicationsSearching knowledge documentationPeople skillsListening skillsSense of urgencyWritten communicationOral communication

Required

1-2 years of helpdesk / call center experience
1-2 years of experience working with 'help desk ticketing tools' i.e. Service Now, Ivanti
Experience supporting work-from-home end-users
Experience working remotely as a team member
Ability to troubleshoot common Windows related issues
Working knowledge of Active Directory
Working knowledge of Domain hierarchy
Working knowledge of Microsoft Windows OS
Microsoft Office Products including: Word, Excel, Outlook, PowerPoint, Teams
Troubleshooting VPN Clients
Strong written and oral communication
Ability to learn and troubleshoot custom applications
Ability to search knowledge documentation and past tickets for solutions
Great 'people skills' with demonstrated ability to communicate with a wide variety of end users including many that have little or no 'technical' skills
The ability to listen to the end user and understand their needs and perspectives
Sense of urgency in supporting the end user – returning the ability for them to perform their job
Secure/quiet location to work
Personal high speed internet connection (no hot spots or public internet locations)
Cell phone with good reception
Speakers/Mic to ensure quality audio during conversations

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Company

TEKsystems

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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
dateFounded in 1994
location
Hanover, Maryland, USA
people-size10001+ employees
web-link
http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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