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City of Detroit · 17 hours ago

Office Support Specialist 2 (Field Engineering)

Full-time

Onsite

Mid Level

$42K/yr - $59K/yr

3+ years exp

The City of Detroit is seeking an Office Support Specialist 2 to assist the head of a DWSD unit. This role involves managing various business operations and administrative activities, including clerical work, data entry, and maintaining records.

Government Administration

No H1B

Responsibilities

Perform clerical work

Maintain records

Complete recordkeeping, typing, transcription and similar work

Reconcile petty cash

Design and utilize filing systems

Handle customer calls efficiently and tactfully

Classify items for entry into bookkeeping records

Check arithmetic computations and balance figures

Operate standard office equipment such as personal computers, printers, copiers, scanners, fax, etc

Maintain calendars for departmental staff

Schedule tours, trainings and meetings

Perform routine correspondence in response to inquiries and complaints and handle routine contacts with other divisions or sections of the organization

Possess a valid Michigan Driver’s License and the ability to drive a motor vehicle on all terrain

Follow security and safety policies and procedures in carrying out work duties

Provide on the job training

Provide information to the public regarding departmental policies and procedures

Make travel arrangements

Arrange for calibration of equipment

Maintain materials and supplies for the office and staff

Perform non-technical research

Position may be called upon to direct specific project activities or to work as a team member

Perform related work duties as assigned

Qualification

Clerical operationsData management systemsOffice Suite softwareOffice equipment operationCustomer interactionCommunication skillsTeam collaborationProblem-solving

Required

High School Diploma or GED

Minimum of three (3) years of office or administrative support experience preferably in a municipal or public utility work environment

Possess a valid Michigan Driver's License and the ability to drive a motor vehicle on all terrain

Understand and follow verbal and written instructions

Communicate effectively, both verbally and in writing

Proficient in Office Suite software such as Word and Excel

Handle frequent calls with customers

Establish and maintain effective working relationships with others

Effectively utilize appropriate security and safety equipment and procedures

Maintain regular and reliable attendance

Communicate frequently with team members and other units across the Department about process, equipment or potential problems

Direct team activities or to work as a team member

Make arithmetic computations with speed and accuracy

Assist departmental staff in the completion of complex tasks

Identify system errors and make corrections

Prepare and audit complex documents

Lead meetings and advise on processes

Develop proficiency in unit specific operations and software

Work effectively in a team-based, flexible workforce with minimal supervision

Initiate new office procedures

Initiate actions for the settlement of problems falling outside of routine procedures

Perform more complex clerical and office work such as billing activities, the recording of cost data in the preparation of work schedules for field employees, the coordinating of activity records for the preparation of periodic or special reports

Provide information on a variety of subjects requiring considerable knowledge of the subject matter or of the department where considerable familiarity with work processes is required

Assist in the preparation of the division's budget

Determine content of correspondence or reports

Complete specialized assignments requiring extensive knowledge of the departmental mission, processes, policies, and procedures

Assist with conducting technical research and investigations, compiling data, and preparing comprehensive statistical and narrative reports

Communicate with employees, customers and other individuals to answer questions, disseminate or explain information and address complaints

Coordinate between different department staff members and managers

Independently analyzes issues in order to determine the proper method for resolution

Make travels arrangements and maintain calendars

Maintain filing, inventory, mailing, and database systems

Attend and take notes at meetings

Benefits

Medical - Eligible for hospital, surgical, and prescription drug benefits.

Dental

Vision

Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

Sick Leave

Vacation

Holidays

Funeral leave

Family and Medical Leave

Jury duty

Military duty leave

Unpaid personal leave

City Employees Retirement System

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.