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Wilbur-Ellis · 19 hours ago

Customer Service Representative III - Woodland, CA

Woodland, CA

Full-time

Onsite

Mid Level

$24.09/hr - $32.11/hr

4+ years exp

Wilbur-Ellis is a 100-year-old, family-owned leader in Ag, dedicated to investing in their employees and fostering a supportive work environment. The Customer & Business Solutions Representative III will handle various customer service tasks, including order processing, product selection, and inventory management while supporting the sales team and ensuring administrative tasks are completed.

AgricultureAnimal FeedChemicalRetailWholesale

Responsibilities

Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software

Respond to customer sales inquiries in a timely, accurate, and appropriate manner

Submit and code bills and invoices to the AP department for payment

Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs

Conduct monthly inventory cycle counts and annual inventory

Support the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns

Prepare reports with minimal supervision

Act as informal team lead

Ensure administrative tasks are completed

Qualification

JD Edwards ERPMicrosoft Office SuiteCustomer service experienceBasic math conceptsLeadership desireEnglish fluencyInterpersonal skillsOrganizational skillsEffective communication