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Michigan Language Assessment · 2 weeks ago

Test Security Manager

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $90K/yr

5+ years exp

Michigan Language Assessment is a joint venture between the University of Michigan and Cambridge University Press & Assessment, committed to delivering reliable English language assessments. The Test Security Manager will oversee operations related to the secure delivery of assessment products and services, ensuring compliance with security standards and leading investigations into potential malpractice cases.

Education

Responsibilities

Lead global security, quality, and compliance for Michigan Language Assessment products and test centers by overseeing security and regulatory compliance for delivery in multiple countries, protecting recognition and the reputation of Michigan Language Assessment products. Serve as subject matter expert for security, regulations, and test integrity

Manage malpractice procedures and investigations by enhancing and implementing malpractice procedures, monitor and investigate security incidents, and lead the timely closure of cases. Ensure all processes are fit for purpose and legally robust

Lead audit, inspection, and compliance programs to monitor global test center security performance. Supervise a network of contracted inspectors and ensure adherence to established standards. Take corrective action as required

Report on KPIs, continuous improvement, and center compliance. Track performance, analyze security-related metrics, and present findings to executive leadership. Lead policy and procedural improvements to enhance efficiency, risk reduction, and operational excellence

Develop and oversee safeguarding policies and practices for assessments, ensuring the safety and protection of underage candidates in compliance with legal and ethical requirements, in collaboration with assessment, legal, and risk teams

Manage early-stage onboarding and due diligence for test centers, ensuring compliance and high standards. Oversee center closure and suspension processes as needed

Lead and manage a geographically distributed team of security staff, contracted inspectors, and exam integrity professionals. Manage resource allocation, continuous development, engagement, and motivation to deliver excellence

Contribute to the planning, implementation, and evaluation of the long-term strategic business plan, including budgeting and resource management

Qualification

Test security principlesRegulatory complianceRisk managementAudit managementQuality assuranceAnalytical skillsMS Office proficiencyInternational experiencePolicy writingInterpersonal skillsProblem-solvingCommunication skillsProject management

Required

Bachelor's degree in business operations or related field

In-depth understanding of test security principles, regulatory compliance, and risk management; experience with global exam delivery/operations

Strong analytical, planning, and organizing skills

Attention to detail, with an ability to manage competing demands

Strong understanding of quality assurance principles and practices

Able to work on multiple large projects with tight deadlines that require a high degree of accuracy

Excellent oral and written communications skills and strong interpersonal skills for interacting with individuals at all levels, including the executive level

Creative approach to problem-solving with the ability to focus on details while maintaining the 'big picture' view

Effective use of MS Office products

High-level aptitude using computers and learning software

5+ years in high-stakes assessment security, regulatory compliance, or credentialing

Experience working with international clientele with a variety of social and language backgrounds

Experience policy writing and audit management